Call Centre Representative

Position: Full-Time Call Centre Representative
Join Accu Source Communications LP as a Full-Time Call Centre Representative in Surrey, BC, specializing in customer service and data accuracy during graveyard shifts. Enjoy a comprehensive benefits package and stability with this long-term role.

This permanent position requires flexibility to work weekday and weekend graveyard shifts, ensuring coverage from 9:30 PM to 6:00 AM. To excel, you should have at least two years of customer service experience and skills in multitasking within high-pressure situations. You will be crucial in assisting the public with road inquiries and logging incidents accurately.

Key Responsibilities:

• Answer public inquiries about road/traffic conditions

• Log incidents promptly for thorough investigation

• Maintain call logs accurately and clearly

• Identify operational issues and notify road crews

Requirements:

• Minimum two years of customer service experience

• Capability to work alone with minimal supervision

• Strong verbal and written communication skills

• Knowledge of computers, Excel, and data entry

• Familiarity with social media platforms is an asset

Bring your customer service expertise and accurate data handling to support the vital role at Accu Source Communications.
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