Customer Service Representative

Are you friendly, organized, and enjoy helping customers?

T.K. Graphics is looking for a Customer Service Representative

In this role, you’ll be the main point of contact for our customers and work closely with our Sales and Production teams to make sure orders move smoothly from start to finish. If you enjoy working with people, solving problems, and staying organized in a busy environment, we’d love to meet you!

• Competitive compensation.
• Extended health care.
• Dental care.
• Vision care.
• RRSP matching program.
• Casual dress.
• A friendly, supportive team environment.
• Opportunity to learn and grow within the company.

• Respond to customer inquiries by phone and email.
• Provide information about pricing, timelines, and order status.
• Process customer orders, revisions, and change requests.
• Follow up on jobs throughout the production process.
• Keep customers updated on their orders.
• Work closely with Sales, Pre-Press, Production, Shipping, and Billing.
• Help resolve customer concerns and find practical solutions.
• Ensure customer and job information is accurate and up to date.
• Assist with information needed for invoicing and billing.
• Manage multiple customer requests and priorities throughout the day.

• Friendly and professional communication skills.
• Strong organizational and time-management skills.
• Good attention to detail.
• Ability to manage multiple tasks in a busy environment.
• Positive attitude and willingness to learn.
• Ability to work well as part of a team.
• Customer service or printing industry experience is an asset, but not required.

At T.K. Graphics, our people are an important part of our success. We believe in teamwork, respect, and supporting our employees as they learn and grow. You’ll work with a team that takes pride in delivering quality work and providing great service to our customers.