Group Client Service Specialist

Serve GroupHEALTH clients from Surrey, BC, using benefits administration and clear communication in a hybrid work model. Manage inquiries and portfolio needs.

As a Benefits Specialist, you will administer and service a dedicated portfolio of direct clients. The position focuses on proactive client support, timely communication, and exceptional service. You will manage eligibility, inquiries, amendments, systems support, and presentations while following carrier guidelines and plan design.

• Deliver proactive service to direct clients
• Support retention, renewals, and new client onboarding
• Manage eligibility, claims, coverage inquiries, and amendments
• Support systems access and train users
• Maintain documents and deliver client presentations

• High School Diploma required
• Two or more years of customer service experience
• Office or professional services experience required
• Group benefits experience considered an asset
• GBA courses or designation considered an asset

Apply client service, benefits administration, and communication skills while supporting GroupHEALTH clients and plan members from Surrey.