Construction Materials Customer Service Specialist

Support construction customers with order processing and product knowledge at Convoy’s Surrey, BC location. Coordinate deliveries, quotes, returns, and pickups accurately.
Convoy seeks a self-sufficient Customer Service Specialist for its Surrey location. You will assist customers procuring building supply and construction products while supporting roofing, building envelope, and below grade materials. The work combines communication, organization, decision-making, and attention to detail.

Key Responsibilities:

Process customer orders, quotes, and returns
Coordinate customer deliveries and pickups with operations
Explain products and their applications to customers
Generate, place, and confirm supplier purchase orders
Receive payments and log sales according to procedures
Requirements:
Customer product procurement experience, preferably construction-related
Strong written and oral communication skills
Quick, accurate problem-solving abilities
Excellent decision-making and initiative
Organization, detail orientation, and respectful teamwork
Bring construction product knowledge, customer communication, and organized transaction support to Convoy’s Surrey service team.