Learner Support Specialist

Who We Are

Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.

Help build B.C.’s new medical school from the ground up!

At Simon Fraser University's School of Medicine, we envision a medical education system where students and residents learn as part of a team in primary care and other community-level settings, in patient-centred environments, and with a curriculum that considers social, environmental and prevention contexts. As we establish the school in Surrey, B.C., our growing relationships with the local community, Fraser Health Authority, First Nations Health Authority, physicians and Indigenous partners will help us to meet the diverse health needs of the communities we serve and improve access to primary care throughout the province.

We seek to advance reconciliation by embedding and equalizing Indigenous knowledge systems in our learning, research and practices while resting on a solid foundation of high-quality, accredited education and world-class research efforts that keep us oriented towards measurable socially accountable outcomes.

About the Role

The Learner Support Specialist plays a key role in advancing learner success across the SFU School of Medicine by delivering strengths-based, culturally safe, and learner-centered academic support programming. Working within the Assessment & Learner Progress Unit, this position partners with learners, faculty, Indigenous Health Stewardship, Learner Affairs, and Student Services to support academic development, learner wellbeing, and progression across the continuum of medical education.

As part of the School’s commitment to inclusive excellence and social accountability, the Learner Support Specialist will contribute to the development and implementation of innovative academic success initiatives, peer-support programs, learner coaching resources, and culturally responsive support strategies. The role also supports learner progression processes, individualized learning plans, and continuous improvement initiatives informed by learner feedback and data. This is an exciting opportunity to help shape a new medical education program that values equity, Indigenous perspectives, learner wellbeing, and evidence-informed approaches to academic success.

The ideal candidate is a compassionate, relationship-focused professional who is passionate about supporting learner success through strengths-based and culturally responsive approaches. They excel at building trusting relationships, navigating complex learner situations with empathy and discretion, and collaborating across diverse teams and communities. The successful candidate demonstrates a strong commitment to equity, inclusion, Indigenous cultural safety, and continuous learning. They are skilled at identifying barriers to learner success, developing individualized support strategies, and translating data and learner feedback into meaningful improvements.

Above all, they are committed to fostering an environment where all learners can thrive and achieve their full potential.

Qualifications

Bachelor’s degree in Education, Social Sciences, or a related field, and three years of related experience supporting student learning or academic success, or an equivalent combination of education, training, and experience.

What We Offer

At SFU, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth and development, as well as a safe and respectful workplace. We offer continuing employees who belong in the Administrative & Professional Staff Association (APSA):

* Prorated for part-time employees

Additional Information