Field Services Engineer Inc

Key Responsibilities:

• Customer Support and Technical Services
  • Provide after‑sales technical support for machinery and equipment, including installation, commissioning, repair, and maintenance;
  • Respond promptly to customer after‑sales requests, diagnose and resolve technical issues to ensure customer satisfaction.
• Technical Training and Guidance
  • Deliver training on equipment operation, maintenance, and troubleshooting for customers and internal teams;
  • Develop training plans to enhance customers' equipment usage efficiency and technical staff's operational skills.
• Problem Analysis and Improvement
  • Record and analyze equipment malfunctions, propose improvement suggestions, and communicate feedback to R&D or quality management departments;
  • Follow up on issue resolution to ensure customer problems are thoroughly addressed.
• Customer Relationship Maintenance
  • Conduct regular customer visits, gather feedback, and improve service experiences;
  • Collaborate with the sales team to identify new business opportunities with existing customers.
• Field Service Coordination and Management (For Manager Position)
  • Develop and oversee field service plans, ensuring tasks are completed on schedule;
  • Manage the after‑sales service team, set performance goals, and enhance the team’s professional capabilities.

• Educational Background:
  • Bachelor's degree or above in Mechanical Engineering, Electrical Engineering, or related fields.
• Work Experience:
  • A minimum of 5 years of after‑sales service experience in industries such as construction machinery, agricultural machinery, mining machinery, or industrial equipment;
  • Experience in customer management is preferred (for manager position).
  • Fluent in Chinese is preferred.
• Skills Requirements:
  • Familiarity with the operational principles and maintenance techniques of construction, agricultural, mining, or industrial machinery;
  • Strong problem‑solving and analytical skills;
  • Excellent communication and customer service skills;
  • Ability to adapt to fieldwork environments and willingness to travel as needed.

• Market‑competitive salary and performance bonuses;
• Comprehensive career training and development opportunities;
• A collaborative team environment with clear paths for advancement.

Join us and shape the future with a global leader in machinery and equipment!