Financial Services Representative; BCGEU - Cedar Hills

Please note that schedules may include weekends, as branch hours vary by location.

Financial Services Representative – Part‑time, Permanent, Cedar Hills Community Branch (Branch 44).

• Creating a welcoming atmosphere by greeting members warmly and connecting through genuine, attentive interactions.
• Understanding the full picture of each member’s needs by exploring key areas such as Everyday Banking, Borrowing, Investments, and Protection.
• Providing guidance that supports members’ financial goals and connects them to the right products or specialists.
• Offering tips and showing members how to use our online tools so they can manage their banking on their own.
• Taking ownership of every interaction by following through on commitments, providing timely and accurate updates, and ensuring smooth, seamless hand‑offs when another team or specialist is involved.
• Maintaining professionalism and proactively following up to ensure member satisfaction.
• Following organizational policies and guidelines to stay compliant and mitigate risks.

• High School Diploma (or equivalent).
• Exceptional communication skills – ability to listen, explain concepts clearly, and build trust through conversations.
• Customer service experience – background in retail, hospitality, or other service‑oriented roles where personalized experiences were delivered.
• Sales orientation – comfortable working toward goals and offering solutions that meet member needs.
• Digital confidence – quick to learn and use technology, including CRM systems and digital banking tools.
• Attention to detail – skilled at documenting interactions accurately and following compliance procedures.

• Proven sales success – experience exceeding goals in retail or service environments.
• Financial services background – previous banking or advisory experience is a strong asset.
• Advanced digital skills – comfort with multiple platforms, CRM systems, and digital engagement tools.
• Multilingual ability – additional languages to serve diverse communities.
• Community engagement – volunteer or leadership experience that demonstrates connection to community values.

• Member‑centric – committed to creating personalized experiences and anticipating needs.
• Sales & advice driven – comfortable guiding members toward solutions that fit their goals.
• Confident presence – makes informed decisions and builds trust in every interaction.
• Adaptable & resilient – thrives in change, stays calm under pressure, and embraces challenges.
• Growth mindset – eager to learn, improve, and succeed in a dynamic environment.
• Accountable – takes ownership of actions and follows through consistently.

Starting salary of $27.21 per hour, as per the collective agreement. Base pay may vary based on qualifications, skills, prior experience, and internal equity. Eligible for an annual incentive program, subject to eligibility requirements.

• Living wage employer and consistently ranked among Canada’s top employers.
• Customizable benefits – permanent employees receive flexible benefit packages that can be tailored annually.
• Generous vacation – new employees start with 3–4 weeks of vacation per year, plus additional days earned over time.
• Extra statutory holidays – 2 additional days beyond BC’s 11 statutory holidays, and care days for personal or family illness.
• Immediate health and dental coverage – benefits begin on hire date with three levels of coverage.
• Defined benefit pension – guaranteed income for life through the retirement plan.

We welcome candidates who self‑identify as Indigenous, Black, or Trans and provide inclusive hiring processes. We are committed to a barrier‑free and accessible recruitment experience for all candidates. If you require accommodations during your application, please contact our Talent Acquisition team at