Member Experience Specialist; On Site

Position: Member Experience Specialist (On Site)
Grandview Central Branch
16090 24 Ave
Surrey, BC , CAN

Prospera Credit Union is a community-based, purpose-driven organization that offers our members a full range of financial products and services. As one of the largest credit unions in British Columbia, we help build vibrant, healthy communities, thriving local enterprises and financially empowered people. Prospera is proud to serve communities throughout the Lower Mainland, Fraser Valley and Okanagan.

What you'll do:

Onboard and initiate relationship conversations and introductions with our new retail and business members

Develop and advance member relationships through the utilization of Financial Health Checks, pipeline management, and effective referrals to the Relationship Manager and Line of Business Specialists

Have primary advice center (AC) responsibility for opening new business accounts, and business change of signing officer requests

Support our member access to lending products by producing small unsecured lending products, completing broker mortgage sign-ups and mortgage renewals

Support our Member Service Specialists by completing front line transactions as needed

Provide omni-channel support for the Member Service Centre by supporting member calls as needed

What you bring:

1-3 years of experience working in a financial services environment with exposure to lending and investment products, identifying member needs, advising

Experience or knowledge with mutual funds (preferred)

Licensed to sell mutual funds or the willingness to be licensed within 12 months

Previous experience working in a professional sales environment

Proven financial acumen and knowledge of financial products, services and retail lending

Demonstrated ability to confidently provide advice in a variety of member situations

Excellent verbal and written communication skills

Detail oriented and organized and the ability to manage priorities

Proficient with technology systems

Grade 12 (or equivalent)

Business Administration or Marketing diploma or degree (an asset)

What We Offer:

Prospera offers a total compensation package of base salary plus incentives that is market competitive and reviewed annually. Our expected starting salary for this role is $45,200 to $56,500 based on the successful candidate’s knowledge, experience and internal equity.

Flexible Work Program for some of our roles – ask us!

Flexible Benefits Program – pick and choose what works best for you.

Defined Contribution Retirement Plan – let’s start saving and keep your future in mind.

Vacation, Wellness and “Prosperian” Days – paid time off to support your overall well-being.

Professional development – come grow your career and develop your skills.

A supportive, collaborative work environment- we’re proud to be a Great Place to Work certified organization.

Please Note:

The successful candidate will be required to complete a background check which include criminal, credit, and reference checks. If you require accommodation during any part of the recruitment process, please let us know.

Diversity, Equity & Inclusive Hiring Process
At Prospera, together, we build vibrant and healthy communities by leveraging our unique backgrounds, talents, and perspectives to create a workplace where everyone can thrive. Diversity, equity, and inclusion are at the heart of everything we do, and we are committed to a continuous journey to ensure every employee feels valued and empowered. We follow a fair and equitable hiring process to ensure all candidates are considered based on their skills, experience, and potential.

When you join Prospera, you’re not just taking a job—you’re becoming part of a team that celebrates individuality and works collectively to make a positive impact.

At Prospera, we believe you belong here. We’re committed to ensuring an accessible and obstacle-free hiring process. If you need accommodations at any stage, contact   . All requests are handled with respect and confidentiality.

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