Customer Service Representative

Serve BMO customers at 7488 King George Hwy, Surrey, using banking transactions, needs-based conversations, and digital guidance. Support personal banking and credit card needs.

This Customer Service Representative role belongs to BMO’s Retail Banking Sales & Service family. You will welcome customers, handle inquiries, complete banking services, and provide advice on financial solutions. The position also involves referrals, branch collaboration, operational support, and risk-conscious execution.

• Welcome customers and complete banking transactions accurately
• Identify needs and provide financial solutions guidance
• Initiate referrals to BMO colleagues and specialists
• Explain digital and self-serve banking options
• Reconcile cash between treasury and branch units

• No prior experience necessary
• Post-secondary degree or related certification desirable
• Strong interpersonal, listening, and problem-solving skills
• Confidence using tablets, smartphones, online tools, and applications
• Basic communication, organization, and collaboration skills

Bring customer service, banking transactions, digital guidance, and collaborative problem-solving to BMO’s Surrey branch team.