Emergency & Operations Representative

Select how often (in days) to receive an alert:

Location:

Surrey, BC, CA

Affiliation:
MoveUP
Employment Status:
Full-Time Temporary
Salary: $35.55 Hourly
Short-term Incentive Eligible:
No
Workplace Flexibility:
No
Temp Duration: 1 year
Posting End Date:
Open until filled

As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.3 million customers.

We're actively seeking new talent to join our mission of delivering a stronger energy future in B.C. As one ofBC's Top Employers with a diverse team of over 2,800 employees, we are committed to a safe and inclusive culture where each of us can connect, belong, and grow. Join us, and together, let's shape a brighter future for B.C.

To provide 24/7 coverage for the province to respond to any gas emergencies.

• Assigns, dispatches and monitors after-hours emergency, trouble and routine work and provides a wide range of detailed job information to crews, customers, other utilities and government agencies, which includes:
  • expediting field resources, tools, equipment and services required to support field activities
  • receiving and responding to utility, municipal and government agency inquiries
  • using technical knowledge and understanding of operations policies and procedures to respond to complex inquiries
  • monitoring and modifying resource availability and safety while working alone for field staff resources.
• Receives or initiates reports of system damages to other services such as sewer damage, street lighting damage and pavement cuts and maintains related records. Follows Fortis BC emergency procedures to notify area managers, fire/police departments and municipalities via e-mail, telephone, Gas Event Messaging System; maintains related emergency records.
• Receives a variety of after-hours emergency and trouble calls and assigns and dispatches field staff resources to investigate and rectify gas-related problems and complaints.
• Receives reports of gas service faults or complaints throughout the Province from Fortis
  
  BC Contact Centre, fire, police or municipal offices or others, which includes:
  • questioning reporting source to assess and establish the probable cause, urgency, and location of reported problems
  • initiating emergency and trouble orders for calls received by completing appropriate system entry and documentation and indicating action priority
  • maintaining records, reporting on field staff resources disposition and contact times, field staff resources arrival on site, one-man crew activity, trouble calls received, and orders issued, planned service interruptions, service disconnects/reconnects, and actions taken by others
  • advise manager when workload trends indicate immediate needs for temporary addition EOC staff
• Participates in activities to coordinate total response to service outages/emergencies and performs a variety of duties while assigning and dispatching field staff resources to investigate and rectify reported system service faults, including:
  • Referring to area call-out listings to identify and contact first available crew by telephone or radio, and/or contacting supervisor to arrange additional crew assignments
  • Coordinating gas service information such as service area covered, service addresses, precise location of service, status of main, valves, stations, and gas line feeds
  • Interprets drawings, plate maps and sketches for comparison to available data to ensure gas information corresponds to request
  • Informing others such as Communications department, safety trainers, and area managers of the nature, cause, and location of major outages
  • Advising special customers affected (including commercial, industrial, institutional, and medical customers) of service outage cause, expected duration and subsequently confirming service restoration
  • Assist various parties (ex. billing department, field technicians) with Fortis
    
    BC procedures, priorities and processes.
• Answers complex and routine inquiries regarding meter identification, requests for field resources, equipment, and job status from Operations managers, planning and design staff and field staff resources. Maintains contact with field staff resources regarding scheduled and ongoing work. Respond to enquiries regarding job status and emergency work. Initiates action after hours when security alarm response required. Maintains knowledge of changing procedures and safety regulations pertaining to the field operations environment.
• Assists Emergency Support Manager with activities related to emergency preparation by:
  • Becoming and remaining knowledgeable with the Corporate and Distribution Emergency Response Plans
  • Activating appropriate levels of emergency response based on Fortis
    
    BC emergency plans
  • Recognizing, and performing all aspects of, the changing nature of the EOR role, as incidents shift
  • Assisting in creating, reviewing, and maintaining emergency support…