Advanced Vision Care Technician - Dry Eye Care

Our FYidoctors South Surrey – Sunnyside clinic is looking for an Advanced Vision Care Technician – Dry Eye Care Patient Services to fill an existing vacancy. The role involves working closely with a team of optometrists to deliver specialized treatments and support patients with dry eye, macular care, nutrition and low vision protocols in a dynamic environment that values teamwork and collaboration.

This is a fixed-term role until September 2027, working 30–40 hours per week; the clinic is open Tuesday‑Saturday.

• Perform diagnostic tests to assess ocular surface salt levels and detect signs of inflammation.
• Gather comprehensive patient histories and information related to dry eye symptoms and contributing factors.
• Educate patients on personalized at‑home treatment plans and provide clear instructions for effective management of dry eye conditions.
• Administer Intense Pulsed Light (IPL) therapy using advanced Eye Light technology to treat dry eye symptoms.
• Support the optometrist with various treatments and diagnostics related to complex ocular conditions.
• Coach and support other team members on protocols related to dry eye treatment, macular care and specific low‑vision treatments.
• Support low‑vision treatment plans by executing exercises, diagnostics and treatment plans under the optometrist’s supervision.
• Deliver exceptional customer service ensuring a positive patient experience.
• Support clinic operations by performing additional duties as required.
• Receive on‑site training.

• Ability to multi‑task and thrive in a fast‑paced environment.
• Proficiency with technology and computers, including MS Office Suite.
• Excellent communication and interpersonal skills, with a passion for connecting with patients and delivering exceptional patient experiences.
• A collaborative, adaptable, and proactive team player with a growth mindset, able to manage changing priorities effectively.

• Competitive wages with the opportunity to earn quarterly bonuses (available at qualifying clinics).
• Comprehensive benefits package featuring exceptional optical coverage.
• Rapid and ongoing growth, providing a consistently challenging and rewarding environment.
• A workplace culture that fosters collaboration and teamwork.
• Continuous training and development opportunities to support your career growth.

FYidoctors, a division of FYihealth group, is Canada’s largest and most technologically advanced eye‑care provider. Our purpose is simple: enhance the lives of our patients. If you’re excited about joining a team that puts patients first and enjoys the process, you belong with us! At FYi, you’ll have a meaningful impact on people’s lives and have fun doing it.

At FYihealth group, our core values are Diversity, Equity, Inclusion and Opportunity. We are proud to be an equal‑opportunity employer and are happy to provide accommodations, if required, at any point in the application process. If you require an accommodation, please let us know. All accommodation information will be kept confidential and used solely to ensure an accessible candidate experience.

FYihealth group aims to create a comprehensive rewards package to attract and retain top talent. The expected starting compensation for this position is between $21.12 and $26.40 per hour, considering factors like experience, skills and qualifications. Base pay is just one component of our overall total rewards offering. We look forward to speaking with you more about our continued dedication to our team’s overall well‑being and growth.