C162 - Peer Support Worker Casual

Title: Peer Support Worker - (Casual)

Number of Positions: Multiple

Competition Number: C162

Location: Phoenix Center (Main Campus)

Position Status: Casual (On-Call)

Reports to: Program Manager

Compensation: (Grid 21) $29.76 - $31.64

The Peer Support Worker provides supportive mentorship during the recovery and capacity-building of residents and alumni of the facility by engaging in their physical and mental health needs, as well as being a bridge between residents and other staff members. The Peer Support Worker has lived experience of substance use and/or mental illness and its treatment.

• Works as a member of an interdisciplinary team to provide peer-based support and guidance to service recipients, including individual support, peer support and facilitating peer-based recovery groups, in accordance with pre-established goals and objectives.
• Supports service recipients using motivational and supportive self-disclosure including the sharing of personal recovery experiences.
• Supports skill building, goal attainment, empowerment and recovery through peer mentorship.
• Provides emotional support.
• Observes clients and their environments, and reports unsafe conditions and behavioural, physical, and/or cognitive changes to supervisor.
• Identifies available social, economic, recreational, and educational services and resources in the community that will meet clients’ needs. Provides clients with related information.
• Accompanies clients on outings such as appointments, shopping, and leisure activities.
• Provides practical supports including site orientation, sharing and distribution of resource materials, assisting with the completion of forms and letters, and receiving/documenting complaints and ideas for improved service delivery.
• Provides input to case planning and goal setting.
• Meet operational needs a required, including the safety of the building and occupants.
• Completes and maintains related records and documentation such as statistics, progress reports, and daily logs.
• Practice and encourage respects, trust, empathy, and integrity in interactions with residents.
• Develops and maintains positive and respectful relationships with co-workers and the multidisciplinary team.
• Performs other related duties as required or assigned.

• High School diploma or equivalent combination of education, training and experience such as a certificate in Community Social Services.
• Approximately 1 year of experience, including lived experience, in recovery, recovery in substance use or co-occurring substance use, and/or mental health issues.
• Experience leading or participating in community groups.
• Experience providing one-on-one support in a relevant setting.
• Satisfactory completion of a criminal records check with vulnerable sector screening is required.
• Satisfactory completion of Tuberculosis Screening form is required.
• Satisfactory completion of Employee Immunization Record form is required.
• First aid certification with CPR is required.
• Valid driver’s license is required.

• Strong interpersonal skills and ability to communicate effectively in writing and verbally in English.
• Strong critical thinking, decision-making, and problem-solving skills.
• Ability to perceive situational or other stressors that elevate risk and act proactively in response.
• Ability to engage and involve adults in support and learning activities.
• Demonstrated commitment to the social sector with a passion for the organization’s mission is essential.

• Demonstrates initiative, flexibility, adaptability and resourcefulness.
• Actively seeks and incorporates feedback to inform continuous self-improvement.
• Sets goals, creates and implements action plans, monitors progress, and evaluates results.
• Adeptly manages competing tasks and uses time efficiently and effectively.

• High‑degree of relevant and current job knowledge and skill.
• Consistently produces accurate, thorough, high‑quality work in a timely manner.
• Builds and promotes a culture of health and safety in the workplace.
• Implements and enforces best practices in health and safety within the workplace.