C184 - Intake Specialist - (Full Time Job Surrey area,BC Canada,Healthcare

Position: C184 - Intake Specialist - (Full Time)

Title: Intake Specialist- (Full Time)

Numberof Positions: 1

Competition Number: C184

Location: Phoenix Center (Main Campus)

Position Status: Full Time, Permanent

Shift Timing & Days: (Monday - Friday) 08:00 am - 04:00 pm

Reports to: Access & Flow Coordinator, Mental Health & Substance Use

Compensation: (Grid 21) $29.76 - $31.64

Job Summary:

The Intake Specialist is a member of the Mental Health & Substance Use (MHSU) team. The position is part of the intake team that supports client admissions into our bed-based treatment and housing programs, and to assist clients in accordance with pre-established care schedules. This team is supported by the integrated service team.

Responsibilities:
Screening & Admissions

Facilitates the Intake into our bed-based treatment and housing programs by performing duties such as obtaining information, completing documentation required for admission, and liaising with information sources (referral sources, others) to obtain additional client information. Schedules and confirms clients for programs and/or services.

Assist the Coordinator by sharing the new referrals and applications with the MHSU team and housing team. Collects additional information from external partner agencies such as PHSA, the Health Authorities, or the client’s community care team regarding intake date, ensuring the entire application is complete, that income verification documents are included, and flags any higher needs criteria for the housing team.

Noting, they do not do assessments

Coordinate admission for new clients into treatment and housing programs, working with clients, their mental health and substance use clinicians, counsellors, other healthcare professionals and other community care teams.

Communicate program structure, services, and guidelines to ensure that the applicant has the necessary information to ensure applicant can make an informed decision about admission and to enhance client matching

Adding and updating client information to the admission’s trackers in excel. Tracking/ data entry, record keeping

Schedules client Welcome Meetings, Intake Appointments, 45-day Progress Meeting, and 75-day Transition Meetings for clients, their community care teams, and their Phoenix counsellors.

Report to and discuss (applicant) referral concerns with their Coordinator and/or integrated service team for support and direction. Based on the direction provided, have follow up discussions (email and phone) with external partner agencies to discuss concerns.

Schedules and confirms clients for appointments, including pre-admission case conferences. They may schedule basic client travel in coordination with our outreach team.

Maintain client records, in accordance with policies and procedures

Obtaining client information to complete and submit consent forms, ministry financial forms, medical referral forms, pharmacy admittance and discharge paperwork as part of the admission process.

Liaise with MHSU care teams, external partner agencies, correctional staff, and probation officers by answering general inquiries via e-mail and telephone on client’s pre-admission status, updates once clients arrive to Phoenix and have been admitted, and status of the client through the duration of the program.

While transition/discharge planning is the primary role of the social worker, they may assist them by contacting community care teams, submitting financial discharge paperwork and close the client’s file once discharge is complete.

Contribute to on-going development and maintenance of an effective pre-screening and assessment process

Perform duties as required

Client Services

Monitor and assess resident behaviors and client movement in and out of the building

Performs routine search of clients’ belongings, putting items through heat treatment (bed bug protocol), disposing of substances and paraphernalia by following Phoenix’s health and safety protocols

Observe and accurately document resident behavior utilizing concrete, factual descriptions. Observes clients and reports behavioral, physical, cognitive or psychological changes to Access & Flow Coordinator

Report behaviors to supervisory staff that pose a risk to the resident,…