Medical Office Assistant (Bilingual

Position Title: Medical Office Assistant (Bilingual)

Reports to: Director, West Ottawa HART Hub

Type: Regular Part-time, 11 or 16.5 hrs/wk

Pay Scale: $23.364/hr to $27.489/hr

• 4 weeks vacation plus other leave entitlements
• Extended Group Health benefits
• Flexible Health & Wellness Spending Account
• HOOPP

This position is an existing vacancy.

Pinecrest-Queensway Community Health Centre is an innovative, community-based, multi-service centre. We strive to meet the needs of the diverse communities we serve.

We work in partnership with individuals,families,and communities to achieve their full potential, paying particular attention to those who face barriers to care due to race, gender, income and/or ability.

PQCHC is an equal opportunity employer and values diversity in its workforce.

If at any stage in the selection process, you require accommodation due to a disability, please let us know the nature of the required accommodation.

The West Ottawa HART Hub Medical Office Assistant (MOA) will be responsible for medical reception, administrative support and records management services for the Hub.

The position will be based at the HART Hub’s Walk-in Clinic which will offer addictions medicine, primary care, peer support, housing-based case management, and social services. This site will also serve as a diversion location for paramedics responding to non-urgent substance use health calls.

The MOA will work as part of an integrated inter-professional team composed of both PQCHC and partner agency staff.

During the start-up phase of the WOHH, the MOA will provide administrative support to the Director and project partners.

• Greets clients in a welcoming, patient, non-judgmental fashion, and screens appropriately for infection prevention and control
• Registers and checks client into EMR schedule
• Schedules in person, phone or virtual appointments with clients and cultural interpreters via EMR, and ensures clients are aware of their appointments when needed
• Notifies clients of cancellations or changes to appointments; completes rebooking as needed
• Answers clinic phone line calls: provides information, records messages into EMR and/or redirects as appropriate including redirecting triage calls to Registered Nurses

• Creates, verifies and updates client information in the Electronic Medical Record (EMR)
• Processes incoming mail and faxes, uploading and directing documents via EMR as needed
• Processes requests for transfer of medical records, prepares and sends health care information as requested and records passwords in EMR as needed
• Processes 3rd party billing as per OMA guidelines
• Checks and processes EMR MOA message inbox regularly
• Responds to urgent request from Providers and assists them with tasks such as faxing and scanning prescriptions and documents, and calling clients for pick up
• Scans and uploads documents into EMR as required
  
  Utilizes secure messaging communication system with clients
• Processes referrals through the EMR (includes internal, external and e-referrals)
• Requests consult notes, test results and other client’s information from hospitals and specialists’ offices
• Updates the EMR address book
• Orders and maintains clinic and exam room supplies inventory, consulting with an RN as necessary.
• Ensures exam rooms are cleaned, tidy and well stocked with extra attention to cleanliness as per clinic guidelines.
• Reprocesses equipment (collects, washes, packages and sterilizes instruments) in accordance with the Centre’s policies and procedures and incorporates infection control best practices.
• Performs all other Medical Office Assistant procedures outlined in WOHH Policies and Procedures Manual.

• Attends team, general staff and other meetings as requested.
• Provides health promotion activities as appropriate to the position.
• Supports with new Medical Office Assistant training and onboarding.

• Ensures client confidentiality is always maintained during interactions with clients and staff
• Carries out opening and closing procedures of MOA clinic area
• Ensures cleanliness and organization of MOA…