Client Partner,Disability Management Specialized Services Job Surrey area,BC Canada,Healthcare

Salary

The salary range for this position is CAD $46.37 - $66.66 / hour

Job Summary

Fraser Health is seeking a dedicated and experienced Client Partner for our Disability Management Specialized Services team. This role provides leadership and direction to frontline leadership and HR Consulting Services by managing complex disability cases involving physical, mental, and/or medical disabilities. The successful candidate will act as a clinical resource, reviewing and interpreting medical information from physicians and other service providers to confirm the validity of sick leave claims and facilitate employee recovery from illness and injury.

Key Responsibilities

Conduct medical case management of complex disability cases.
Act as a clinical resource in reviewing and interpreting medical information.
Develop appropriate medical questionnaires for treatment providers.
Facilitate the development, implementation, evaluation, and revision of complex return-to-work programs.
Establish Work Accommodation agreements with third parties such as WorkSafeBC and Canada Life.
Provide consultation and advice on standardizing Disability Management (DM) processes and protocols.
Create and implement new DM protocols; evaluate and revise as needed.
Investigate disability management issues and complaints; research appropriate jurisprudence and industry practices.
Develop, recommend, and implement contract interpretations, policies, procedures, and programs to facilitate the Work Accommodation process.

Qualifications

University degree in a health science discipline such as kinesiology, occupational health and/or related field such as disability management.
Five (5) to seven (7) years of recent related occupational health experience in:
- Medical case management
- Disability claims management
- Work accommodation process in a healthcare or similarly complex organization
An equivalent combination of education, training, and experience will also be considered.

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Detailed Overview

Provides clinical leadership and oversight to address occupational and non-occupational disabilities (physical, mental and medical) by providing direction and consultation regarding disability management in the areas of clinical/medical case management, complex disability case management and Work Accommodation; provides consistent application and interpretation of related legislation, arbitral jurisprudence, employment/labour case law and collective agreement language as it relates to the Enhanced Disability Management Program (EDMP) at FH;

works to gather information, prepare for and represent the Employer at third party hearings such as arbitrations, tribunals and/or related quasi-judicial venues; develops related DM tools, reviews, revises and/or develops educational resources and other services with a focus of reducing staff disability costs at FH.

Responsibilities

Provides leadership and direction to Fraser Health frontline leadership and HR Consulting Services by conducting the medical case management of complex disability cases involving physical, mental and/or medical disabilities by acting as a clinical resource in the review and interpretation of medical information from physicians and other service providers to confirm validity of sick leave claims and facilitate employee recovery from illness and injury.

Develops appropriate medical questionnaires for treatment providers regarding identified disability, in accordance with EDMP medical case management procedures; facilitates the development, implementation, evaluation and revision of complex return to work programs at FH including Work Accommodation agreements with third parties such as WorksafeBC and Canada Life to ensure effective and efficient return of staff to productive and meaningful employment.

Provides consultation and advice into the standardization of DM processes and protocols at FH to enhance the supportive services provided to staff and managers; creates new DM protocols for implementation and use; evaluates protocols and implements revisions as needed to meet key performance indicators and evidence-based best practice.

Investigates related disability management issues, complaints and researches appropriate jurisprudence and industry practices; develops, recommends and implements contract interpretations, policies, procedures and programs to facilitate the Work Accommodation process consistent with research findings, best practice and related arbitral jurisprudence.

Negotiates with external stakeholders such as union representatives and/or external 3rd party agencies to facilitate the return to work of the employee, work accommodation and/or discussions regarding other available disability management options such as early retirement from the organization; work with staff at FH in other Employee Experience areas to complete the consultation, develop recommendations and/or options for the employee and implements action plan for the employee, as required.

Provides consultation to assigned programs regarding…

Client Partner, Disability Management Specialized Services