Program Manager, Cloud Services

Safe Software Head Office
Surrey, BC , CAN

• Location: This opportunity can be hybrid in Vancouver, BC Lower Mainland. Our head office is in Surrey, BC.
• The salary range represents our reasonable expectation of pay for this role. We may offer compensation outside this range based on the selected candidate’s qualifications, experience, and unique circumstances related to the position.
• Please note that employment is contingent upon the successful completion of reference checks and background checks, including a Canadian criminal background check.

Application Instructions:

• Please submit your resume and cover letter in PDF format.

Safe Software is looking for a Program Manager, Cloud Services to join our Information Services team. As a Program Manager, you will own and advance key initiatives within our corporate cloud services space, directly influencing service reliability, scalability, security, and cost efficiency. Your leadership will play a key role in supporting internal teams and driving Safe Software’s infrastructure into the future.

As a part of the Information Services team, you’ll join a group of cross‑functional experts in IT Support, Information Security, Revenue Operations and Service Enablement who collaboratively support our internal technical operations. The group is responsible for managing corporate IT infrastructure, ensuring robust cloud governance, supporting product development and business teams, financial transparency, and maintaining high standards of security and compliance.

As a Program Manager, Cloud Services
, you will be responsible for:

• Oversee architecture, deployment, and lifecycle of Azure, AWS and GCP environments.
• Implement scalable, secure, and cost‑efficient cloud infrastructure frameworks.
• Establish and promote best practices for AI‑centered automation, governance, and Infrastructure as Code (IaC).
• Drive backup, disaster recovery, and multi‑regional availability strategies.
• Manage strategic vendor relationships and service optimization.
• Collaborate with IT Support and Info Sec to enhance IAM, data retention, and compliance.

• Partner with Info Sec on security incident response and enforcement of best practices.
• Align cloud operations with security frameworks (SOC 2, ISO 27001, GDPR).
• Improve RBAC and least‑privilege access models.

• Enable product engineering, Dev Ops and support teams with secure, cost‑effective infrastructure.
• Define provisioning guidelines that align with performance, security, and budget goals.
• Provide cloud architecture advice for new product initiatives.

• Champion Fin Ops culture across teams with transparency and efficiency initiatives.
• Optimize spend with reserved instances, autoscaling, and cost dashboards.
• Collaborate with Finance to forecast budgets and manage cloud vendor contracts.

• Define and execute the corporate cloud roadmap in line with company strategy.
• Evaluate and adopt emerging technologies, including AI tools.
• Represent IS in cross‑functional leadership forums.

Safers come from a variety of backgrounds with a diversity in skills and knowledge. That said, we find that those who are most successful in this role have experience with the following areas.

Required skills:

• A Bachelor’s degree in Computer Science
  , Information Systems
  , or a related field or an equivalent combination of education and related experience.
• Proven experience leading cloud services and corporate IT functions.
• In‑depth knowledge of Azure, AWS, and GCP architectures and operations.
• Strong grasp of Fin Ops, IT automation, and governance practices.
• Security and compliance expertise (e.g., SOC 2, ISO 27001, GDPR).
• Infrastructure as Code (e.g., Terraform, Cloud Formation).
• Google Workspace admin and policy management.
• Cost optimization tools and dashboarding (e.g., Cloud Health, AWS Cost Explorer).
• Security best practices, including IAM and RBAC.
• Ability to clearly communicate strategy and technical concepts to technical and non‑technical stakeholders.
• Experience influencing cross‑functional teams and senior…