Mining Technology Product Specialist

Overview

Location:

Near Prince George | 14x14 Days | Camp and Travel provided from Prince George | Full-Time, Permanent

Company:
Finning | Number of Openings: 1 | Worker Type:
Permanent

Position Overview:

Join our team as a Mining Technology Product Specialist and help revolutionize mining operations with cutting-edge CAT technologies. In this role, you will partner with mine planning and operational teams to optimize fleet management systems, improve performance, and drive efficiency. You will tackle complex technical challenges, from system integration and calibration to advanced troubleshooting and data analysis. Your expertise will empower customers to maximize technology value while reducing downtime and improving productivity.

If you are a problem-solver with mining experience and a passion for innovation, this is your opportunity to make a real impact.

What’s in It for You

• Earning potential of $125,000 to $135,000+ including salary plus annual bonus
• Comprehensive benefits starting day one
• Pension & share purchase plans
• RRSP & TFSA options

• Customer Relations — 30%
• Partner with site operational, mine planning, and maintenance teams to support smooth adoption and effective use of CAT technologies.
• Provide ongoing guidance to help customers maximize value from advanced technology solutions.
• Collaborate with customers during updates, upgrades, and optimization initiatives.

• Technical Support — 30%
• Optimize CAT technologies at mining sites through direct technical engagement.
• Perform system administration for Fleet, Terrain, Site Awareness, and DSS technologies.
• Support calibration, commissioning, and integration of new/existing equipment.
• Manage onboard and system configurations to ensure reliable operations.

• Troubleshooting — 20%
• Diagnose and resolve software, configuration, hardware, and networking issues
• Conduct root cause analysis and support maintenance teams in corrective actions.
• Identify system failures, serviceability issues, and product performance gaps.

• Training / Mentoring — 10%
• Deliver technical documentation and mentoring to customer and Finning site teams.
• Provide mentorship and cross-functional knowledge sharing to build technical capability.

• Reporting / Data Analysis — 10%
• Query system databases to generate operational insights.
• Produce/maintain detailed reports on system performance, utilization, and failure trends.
• Recommend process improvements based on data-driven analysis and documentation review.

• Key Responsibilities
• Customer Technical Support, Continuous Improvement, and Optimization:
  Work closely with customers and internal technical teams to optimize CAT technologies at mining sites. Provide expert guidance to ensure customers maximize the value of advanced technologies.
• Software Updates and Hardware Upgrades:
  Assist in implementing software updates and hardware upgrades at customer operations, ensuring systems remain current and reliable.
• Calibration and Commissioning:
  Support calibration and commissioning of new and existing equipment for optimal performance.
• Advanced Troubleshooting and Issue Resolution:
  Diagnose and resolve complex technical issues across hardware, software, and network components. Collaborate with and assist maintenance technicians in identifying problems, applying root cause analysis, and implementing corrective actions to minimize downtime and reduce costs.
• Fleet Management System Administration:
  Manage configuration, integration, and optimization of Fleet, Terrain, Site Awareness, and DSS systems. Ensure seamless interoperability with mine planning and operational workflows.
• Database Familiarity and Reporting:
  Maintain and query system databases to extract operational insights. Develop and deliver detailed reports on system performance, equipment utilization, and failure trends for stakeholders.
• Documentation and Process Improvement:
  Create and review technical documentation, SOPs, and troubleshooting guides. Recommend process improvements based on data-driven insights.
• Collaboration with Customer Teams:
  Partner with operational, mine planning, and maintenance teams to ensure smooth technology adoption and usage.
• Failure Trend Analysis:
  Invest…