Senior Microsoft 365 & Unified Communications Engineer

About Compugen Compugen is Canada's largest privately‑owned technology ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human‑centered and technology‑enabled.

Dreaming, designing, and delivering isn’t just a mantra for us—it’s a way of life. We believe technology is the conduit, but our people are the connection that truly makes the magic happen!

Our Culture We are a human‑centered culture where we prioritize your well‑being and are invested in helping you reach your fullest potential. We’re not only focused on achieving our goals — we’re dedicated to helping you achieve yours.

If you’re relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.

Compugen is currently recruiting for a Senior Unified Communications Specialist role. Flexibility to work full‑time shifts, including weekends and evenings, is required. We are seeking reliable, adaptable individuals with a proven record of exceptional problem‑solving.

Worksite: Hybrid, Surrey, BC

• Management and operational support of all Audio Codes devices, SBA, Session Border Controllers, and all Analog Media Pack devices.
• Overall management and support of all conference room Polycom devices.

• In‑depth knowledge of the Exchange Online admin portal and policies.
• Management and operational support of all user mailboxes, shared mailboxes, resource mailboxes, and contacts, including recovery of deleted mail and content searches.
• Management and support for all distribution groups.
• Management and support of all transport rules and requests for blocking of senders and domains from Cyber team.
• Management and operational support for online connectors.
• Management and support of mailbox hygiene (SPAM and other policy filters) as part of Microsoft Defender.
• Co‑ordinating and working with Cyber Team on mailbox‑related cyber issues and inbound/outbound SMTP traffic.

• Management and operational support for security alerts, including blocking or allowing access for website URLs, IPs, and identities.
• Conducting Exchange message traces and review of quarantined emails.
• Management and upkeep of threat policies for anti‑phishing, anti‑spam, anti‑malware, safe attachments, and safe links, and related tenant allow/block lists, DKIM, and other rules.
• Co‑ordinating with Cyber and Network Team regarding the above.

• Management and operational support of all mobile devices registered and enrolled in the customer environment.
• Management and operational support of conditional access policies, compliance policies, and configuration profiles related to iOS and Android devices.
• Management and support of all applications in Microsoft Endpoint Manager, creation, and monitoring of application protection policies and application configuration policies.

• Management and operational support of Exchange virtual servers and DAG, including monthly OS patches, quarterly CU/SU application patches, periodical health checks, and cluster witness server management.
• Creation and management of Exchange 2016 disaster recovery strategy on a yearly basis.
• Management and upkeep of certificates, ciphers, and client protocols for all Exchange servers.
• Management and upkeep of safe sender lists on the Exchange server in connection with email hygiene.
• Management and upkeep of email address policies, receive connectors, business app exchange relay, and send connectors support.
• Management and upkeep of current UM dial plans and auto‑attendants.

• Management and monitoring of physical PRI circuits in the communications room.
• Management and operational support of the virtual Skype for Business 2019 environment: 3 front‑end servers, 2 database servers, and one edge server, including monthly OS patching and quarterly CU updates.
• Management and support of SFB dial plans, voice policies, voice…