Sr. Manager, Integrations

Overview

Smart Bug Media is the full-service digital agency of choice for organizations looking to create resilient growth across the entire customer lifecycle, with a strong focus on the Hub Spot ecosystem. From marketing to sales, revenue operations to customer success, and e-commerce to integration, Smart Bug combines sound strategies and technology with top talent to help clients set the course for continued success.

Recognized globally, we've made the Inc. 5000 list seven times, the Adweek 100 four years running, and won numerous Comparably awards for our culture and leadership. We're not just Hub Spot's highest-rated partner worldwide but also a two-time Hub Spot North American Partner of the Year and proud Elite Partner. Smart Bug is also a proud Google Premier Partner.

Sr. Manager, Integrations will be responsible for overseeing and architecting our most technically demanding CRM integration and migration projects. You will be our foremost expert in moving clients from other CRMs to Hub Spot and building robust, scalable custom integrations. Your expertise will directly enable us to win and deliver for upmarket clients, and you will be instrumental in building our delivery methodologies and mentoring the entire CRM team.

• Act as the senior technical resource for the team, training and mentoring the back end developers, data analysts and native integration specialists on data modeling, integration patterns, and migration best practices. Recruit, mentor, and manage a high‑performing team of consultants, architects, and specialists. Foster a culture of excellence and continuous learning;
• Train and coach the team on Hub Spot custom integration and advanced migration best practices. Lead cross‑functional calls with clients, integration developers and strategists to bridge knowledge gaps;
• Serve as the lead technical architect for all Hub Spot migrations and complex integration projects;
• Develop the "Smart Bug Way" for migration and integration delivery, specifically creating standardized playbooks, checklists, and documentation for data migration and integration within Tettra;
• Design custom solutions within the Hub Spot platform (Sales, Service, and Operations Hubs) to solve complex client business challenges;
• Own and maintain the practice's Hub Spot sandbox environment and other 3rd party tool production environments for testing, training, and demo purposes;
• Ensure the consistent, high‑quality delivery of all projects, managing client escalations as they arise.

• Minimally proficient in both French and English.
• Advanced Hub Spot expertise.
• Proven experience leading an integration team or consulting team within an agency environment.
• 5-6 years of extensive, hands‑on experience as a Hub Spot Administrator or Consultant is required.
• Deep expertise with complex integrations with a strong preference for Hub Spot and Salesforce knowledge.
• Excellent leadership, communication, and client‑facing skills.
• Deep, demonstrable expertise with the Hub Spot platform, including Operations Hub, Sales Hub, and advanced workflows. Hub Spot certifications are a major plus.
• Proven track record of successfully leading multiple CRM data integration projects. Strong understanding of data modeling, data hygiene principles, and API‑based integrations, PHP, MySQL.
• Ability to translate complex business requirements into technical solutions.
• Relevant professional experience and certifications (e.g., Hub Spot, Sales Force, etc.) (preferred qualifications).
• Expertise in Salesforce, Marketo, Google Workspace (preferred qualifications).

• Excellent written and verbal communication.
• Presentation skills.
• Project management abilities.
  
  A proven track record of working independently and collaboratively.

• Professional development – Training and events will be added to your calendar.
• A schedule that fits your personal life – Take your dog for a walk or throw in a load of laundry during the day.
• Modern offices and facilities – Just wait until you see the view from the terrace! Work from our St‑Lambert office, from home, or from your cottage — it's up to you.
• Group insurance plan and RRSP program with employer contributions, starting from day one.
• 24/7 telemedicine service and an employee assistance program.
• In addition to vacation time, you'll get a week off between Christmas and New Year's, plus five personal days.
• A relaxed atmosphere with plenty of opportunities to connect with your colleagues: happy hours, celebrations, and all kinds of fun activities.
• The tech gear you want, both at home and at the office — and more!