IT Support Specialist

IT SUPPORT SPECIALIST

"We exist to unite working people to build a just world"

As a member-owned financial cooperative and the largest fully unionized credit union in B.C., Community Savings Credit Union exists to serve our members and strengthen our communities—not to maximize profits. For over 80 years, we’ve made a meaningful impact by supporting working families, advocating for social justice, and creating positive local change. Our team is passionate about transforming our Social Purpose into action and contributing to a more just and equitable world.

We are dedicated to ensuring that all candidates are treated fairly and without discrimination throughout the recruitment process.

Community Savings Credit Union acknowledges the Indigenous Peoples on whose traditional territories we live and work.

We are committed to building a diverse and inclusive workplace that reflects the communities we serve across British Columbia. We welcome applications from people of all backgrounds and encourage applicants from equity-deserving and underrepresented groups to self-identify voluntarily during the recruitment process, should they feel comfortable doing so.

Under managerial supervision, co‑ordinates the installation and maintenance of end‑user workstations; provides end‑user hardware and software support; co‑ordinates the installation and maintenance of servers; co‑ordinates the installation and maintenance of network infrastructure; maintains system software; maintains an accurate hardware/software inventory and ensures license compliance.

Co‑ordinates the installation and maintenance of end‑user workstations by:

• Installing and configuring operating systems and software.
• Ensuring software patches are applied to workstations in a timely manner and in accordance with supplier recommendations.
• Making purchasing recommendations for replacement hardware and software.
• Maintaining Office 365, Adobe and related core business applications.
• Maintaining Intune, Group Policy and other automation tools.

Provides end‑user hardware and software support by:

• Assessing user issues and repairing/patching software as required.
• Diagnosing and resolving hardware or software issues.
• Creating and maintaining documentation on standard operating procedures.

Co‑ordinates the installation and maintenance of servers by:

• Researching, planning, installing, configuring, troubleshooting, maintaining and upgrading server hardware, operating systems and software including backup software, monitoring software, server roles, and utilities.
• Collecting information to analyze and evaluate existing or proposed systems.
• Providing purchase recommendations for hardware and software replacement.
• Creating and maintaining documentation on server and infrastructure design and inter‑system dependencies.

Co‑ordinates the installation and maintenance of network infrastructure by:

• Making purchasing recommendations and installation.
• Analyzing network security, recommending configuration changes and planning deployment to protect the environment.
• Maintaining documentation on network and infrastructure design.
• Developing and maintaining policies and procedures.

Maintains an accurate hardware/software inventory and ensures license compliance by:

• Performing regular inventory audits and ensuring that no unauthorized software is installed.
• Maintaining license assignment with staff growth and role needs.
• Managing aging hardware recommendations and replacements.

Performs other incidental duties related to information systems operation and administration, as assigned.

Technical Skills

• Experience with Microsoft systems such as Active Directory, Office 365, Azure.
• Knowledge of network fundamentals.
• Knowledge of basic programming fundamentals.
• A+ Certificate, an asset.
• Knowledge in printer and receipt printer management.
• Knowledge of a variety of office software including MS Office, PDF software.
• Knowledge of virtualization technology (Hyper‑V and VMware).
• Knowledge of network operating principles and components.
• Knowledge of troubleshooting and diagnostic procedures.

Behavioral Skills

• Ability to communicate effectively, both orally and in writing, and to explain…