Senior Unified Communication Specialist

About Compugen
Compugen is Canada's largest privately‑owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human‑centered and technology‑enabled.

Our Culture
Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!

We are a human‑centered culture where we prioritize your well‑being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.

If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.

Position Overview
Compugen is seeking a Senior Unified Communications Specialist for Fortis.

Location:

Surrey, BC

Worksite:
Hybrid (2-3 days on‑site)

Duration: 12 months

Key Responsibilities
Hardware Responsibility

Management and operational support of all Audio Codes devices, Survivable Branch Appliances (SBA) Mediant 1000B Gateways, and 2600 Session Border Controllers. Also, all Analog Media Pack devices.

With regards to collaboration devices.

Overall management and support of All room Polycom devices.

Exchange Online

Management and Operational Support of all User Mailboxes, Shared Mailboxes and Resource Mailboxes, Contacts. This includes recovery of deleted mail and content searches.

Management and Support for all Distribution Groups. (Creating, Maintaining, etc.)

Management and Support of All transport rules and requests for Blocking of senders and domains from Cyber team

Management and Operational support for Online Connectors.

Management and Support of Mailbox Hygiene (SPAM and Other policy filters) part of Microsoft Defender.

Co‑ordinating and working with Cyber Team as relates to Cyber issues related to mailbox and inbound and outbound SMTP traffic.

Microsoft Defender

Management and Operational Support for Security Alerts for Blocking access or allowing access for Websites URL’s, IP’s Identities.

Conduction Exchange Message Traces and review of Quarantined emails.

Management and upkeep of Threat policies with regards to Anti‑phishing, Anti‑spam, Anti‑malware, Safe Attachments and Safe Links and Also Rules for Tenant Allow/Block Lists, DKIM and other related Rules.

Co‑ordinating with Cyber and Network Team as relates to the above.

Endpoint Manager (Intune)

Management and Operational support of all Mobile Devices registered and enrolled with Customer environment.

Management and Operational support of Conditional Access Policies, Compliance Policies and Configuration Profiles related to iOS and Android Devices.

Management and Support of All Applications in Microsoft Endpoint Manager and creation and monitoring of Application protection policies and Application configuration policies.

Exchange On Premise (in coordination with Electric Team)

Management and Operational Support of Exchange Virtual Server’s and DAG (Database Availability Group). This includes monthly OS Patches and Quarterly CU or SU Application patches. And running periodical Health Check’s. and patching also cluster witness server in PG.

Creation and Update and Management of Exchange 2016 DR Strategy on a yearly basis.

Management and Upkeep of Certificates, Ciphers and Client Protocols and for all the Exchange Servers.

Management and Upkeep of Safesender.txt list on SOVMEXMBP
01 in connection to email hygiene.

Management and upkeep of All Virtual directories within Exchange Environment.

Management and upkeep of email address policies, receive connectors related to business app exchange relay and send connectors. And regarding connectors support for email for billing application.

Management and Upkeep of current UM dial plans, with regards to Auto Attendants.

Skype for Business on prem

Management and Monitoring of Physical PRI circuits in Communications room.

Management and Operational Support of Virtual Skype for…