Technical Analyst - Ansible​/Linux

Affiliation:
MoveUP
Employment Status:
Full-Time Regular
Salary: $3,692.00 bi-weekly
Short-term Incentive Eligible:
No
Workplace Flexibility:
No
Posting End Date:
Open until filled

As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.3 million customers.

We're actively seeking new talent to join our mission of delivering a stronger energy future in B.C. As one of BC's Top Employers with a diverse team of over 2,800 employees, we are committed to a safe and inclusive culture where each of us can connect, belong, and grow. Join us, and together, let's shape a brighter future for B.C.

Position Overview

As a Technical Analyst at Fortis

BC, this position is responsible for providing technical support to the end users s includes, but is not limited to, desktop computing, mobile computing, communications, end-user support, printing devices, network infrastructure and server storage, data centre equipment.

Responsibilities

Performs all of the duties of a Technical Analyst 1, 2 & 3 plus the following (e.g. specific duties of the job):

• Creates and maintains an Infrastructure Roadmap by researching and recommending future IS infrastructure technology architecture based on Fortis
  
  BC business and technology needs, strategic fits, industry best practices, and product capabilities. Performs IS infrastructure capacity planning, technology evaluations and recommendations in conjunction with Enterprise Architecture, IS Applications, and business units, as necessary. Develops long-term technology lifecycle strategy for IS infrastructure domains such as desktop hardware and software, storage and data recovery, server and data center, voice and data technology, network and cyber security, and communication and collaboration.
• Using the IS Infrastructure Technology Roadmap, identifies and prioritizes IS infrastructure initiatives to plan appropriate projects. Identifies functional and technical requirements, defines project scope, identifies project-resourcing requirements and develops project budget estimates. Prepares business cases for project funding approval.
• Manages a portfolio of IS Infrastructure projects, in coordination with external service providers and suppliers to ensure the effective and efficient delivery of business technology initiatives. Develops communication strategy regarding the infrastructure upgrade/change plans, site impacts, transition plans and responsibilities of all. Identifies potential conflicts arising from policies, standards and guidelines, or technology architecture, and recommends solutions for resolution. Identifies technical change management activities, and participates in quality control reviews and production turnover activities analyzes and processes complex IS infrastructure requests to ensure that the specified technology is appropriate for the clients’ needs, and that the technology will operate in Fortis
  
  BC’s IS infrastructure environment. Determines the technology requirements and assesses the impact of the request, advising on alternatives and specifying the technical work in detail for Fortis
  
  BC service delivery partners. Approves the technology requests when appropriate and ensures that the submitted requests are completed as required.
• Develops and maintains workflow procedures and processes, as well as IS guidelines, standards and policies such as security guidelines and policies related to the acceptable use of IS assets, desktop and server hardware and operating system standards, and server and storage virtualization guidelines.
• Provide/lead advanced technical support to company infrastructure current systems.
• Respond to support calls and system outages
• Troubleshoot advanced infrastructure problems (hardware and company standard software)
• Perform/lead upgrades, installations, preventive maintenance tasks
• Repair infrastructure software and/or hardware and work with external vendors to obtain repairs when necessary.
• Set-up/deliver data centre/network equipment, dispose of excess surplus equipment.
• Track work performed in problem management system, prepare progress…