ServiceNow Technical Specialist

Employer Industry: IT Infrastructure Management

• Opportunity for career advancement and growth within the organization
• Access to state-of-the-art resources and Fortune 100 clients
• Comprehensive benefits that reflect the diversity of employees and support various life journeys
• Continuous learning programs with access to industry-leading certifications, including Microsoft, Google, and Amazon
• Supportive work environment that prioritizes employee well-being and community involvement

• Implement and configure Service Now modules to meet business and compliance requirements
• Design and implement REST/SOAP integrations and secure integration patterns with third-party systems
• Collaborate with Solution/Technical Architects on architecture and non-functional requirements
• Participate in Agile ceremonies and contribute to project documentation
• Conduct knowledge transfer and end-user training while producing high-quality technical documentation

• 3–7+ years of hands-on Service Now experience in project-based delivery for mid to large organizations
• Certifications:
  
  CSA (Certified System Administrator) and CIS (Certified Implementation Specialist)
• Strong configuration and development skills, with experience in domains such as ITSM, ITOM, HRSD, and CSM
• Proven integration experience (REST/SOAP, Integration Hub, Server) with enterprise systems
• Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent experience

• Certifications:
  
  CTA (Certified Technical Architect) and CMA (Certified Master Architect)
• Experience delivering solutions in the public sector with security/compliance considerations
• Knowledge of data migration strategies and reporting/Performance Analytics
• Familiarity with Azure Dev Ops, Git, and automated deployment frameworks for Service Now
• Understanding of ITIL, COBIT, NIST, or related frameworks

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