Tech Support Professional

Technical Support Professional – Managed Services Provider (In-Office Only)

Location: BC Lower Mainland
Type: Full-Time, Permanent
Work Arrangement: In-office only (not hybrid, not remote)

We are a Managed Services Provider (MSP) supporting a wide range of business clients across different industries and technical environments. This role is ideal for someone who enjoys variety, problem-solving, and direct client interaction, and who understands the pace and structure of MSP work.

This is not a single-environment internal IT role. You’ll support multiple clients, manage competing priorities, and work within a structured, ticket-driven support model.

This role is in-office only. Remote or hybrid arrangements are not available.

• Technical professionals with prior MSP experience who understand ticket queues, SLAs, documentation, and time tracking
• People who like hands-on problem solving and seeing the impact of their work daily
• Candidates who are reliable, accountable, and comfortable switching context throughout the day
• Individuals looking for a long-term role with room to grow

• Candidates seeking remote or hybrid work
• Those who prefer a slow-paced, single-environment internal IT role
• Individuals who dislike structured processes or accountability
• Applicants who do not currently live in (or plan to imminently relocate to) the BC Lower Mainland

• Supporting multiple client environments across desktop, user, and system-level issues
• Working in a ticketing system to track, prioritize, and resolve issues
• Communicating clearly with clients and teammates
• Supporting Microsoft 365, endpoint devices, security tools, and client infrastructure
• Escalating issues appropriately and following defined processes

• Legal authorization to work in Canada (Canadian Citizen or Permanent Resident strongly preferred)
• Currently living in the BC Lower Mainland or confirmed plans to relocate within 60 days
• Ability to work in-office during standard business hours
• Strong communication skills and a professional, client-facing demeanor

• Previous experience working for a Managed Services Provider (MSP)
• Experience supporting multiple clients simultaneously
• Familiarity with Microsoft 365, ticketing systems, endpoint management, security, and backup tools

Internal IT experience is an asset but does not replace MSP experience.

We’re serious about the work — not stiff about the environment.

• Casual dress code
• Free parking
• Easy access to public transit
• Games room with ping pong table and gaming consoles
• A team that actually talks to each other (and laughs)

We actively support professional development:

• Training and hands-on learning opportunities
• Support for industry certifications
• Paid certification exams for relevant technologies
• Exposure to a wide range of real-world environments — not just labs

Growth here is based on capability, reliability, and performance, not politics or tenure.

• Valid Canadian driver’s license
• Access to a reliable, presentable vehicle
• Clean driving record

• This role is in-office only — no remote or hybrid arrangements
• Only candidates meeting location and work authorization requirements will be considered
• Applicants should expect a structured screening process, including a pre-screening questionnaire.
• Only candidates that provide a detailed Cover Letter in this application will be considered.