Learning & Development Coordinator

Location  530 West Broadway, Vancouver BC, Canada
Core hours  Monday to Friday from 8am – 4:30pm PST
We value collaboration, both in-person and remotely. This position is classified as Hybrid under our Hybrid Work Program Policy, where this position is required to be onsite 3 days per week.
Role Summary  As the Learning & Development Coordinator, you will play a critical role in supporting the planning, coordination, and administration of learning initiatives across the organization including launches, promotions and company-wide operational training. You will also work closely with cross‑functional teams to ensure learning materials, documentation, and project milestones are well organized, aligned, and delivered on time. You will be reporting directly to the Senior Manager of Learning & Development.
Responsibilities   Assist with creating and updating learning materials, including presentations, facilitator guides, job aids, and eLearning content
Provide quality assurance on learning materials by proof-reading the content, checking learner accessibility and ensuring course functionality such as links and quizzes are working as expected
Provide planning and operational support for events and webinars requiring Learning and Development involvement, including, but not limited to, Launch Essentials Live, webinars, recorded demonstrations and internal events.
Set up events/webinars, including scheduling and configuring the session requirements, organizing dry-run sessions, filming, room set-up, and coordination of props and support materials
Support facilitators during the event/webinar as a producer by moderating the chat, polls, Q&A;, and troubleshoot when necessary
Manage learning administration tasks such as course scheduling, registration, communications, and tracking participation
Create, organize and maintain Learning & Development documentation (training materials, project plans, trackers, SOPs, and reports).
Track key deliverables, dependencies, and deadlines to support timely completion of learning initiatives.
Use Excel and Smart Sheet to build and maintain trackers, schedules, dashboards, and basic reports
Partner with the Senior Manager of Learning & Development and cross-functional stakeholders to outline work back dates and deliverables for each event/webinar
Qualifications   Completion of a post-secondary program in Administration or Human Resources or related field plus 3-4 years of experience in a junior HR role or an equivalent combination of education and experience
3+ years providing coordinator support for cross functional teams
Advanced proficiency in MS Office (MS Excel, Word, PowerPoint, Outlook)
2+ years' experience with SharePoint or other document management platforms
Knowledge and experience using Project Management tools such as Smartsheet
-preferred
Desktop publishing experience especially with InDesign-preferred
Education program administration experience (including instructor-led and eLearning) – preferred
Strong people and communication skills with the ability to collaborate effectively across teams and levels
Proactive, highly organized and extremely detail-oriented
Demonstrated responsibility and ownership – ability to see things through and manage tasks and projects to completion
Total Rewards   Market-competitive salary, quarterly and annual bonuses based on individual and company goals
100% employer-paid premiums for extended health, health spending account, wellness program, green transportation incentive, various paid time-off options available from your first day, and product discounts
Focus on professional development, 1:1 meetings with your leader, tuition assistance program and length of service rewards
The Application  Please submit a resume with a cover letter.
Applications are currently being reviewed. Immediate submissions are still welcome.

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