Technical Customer Support Team Leader

Become a Technical Customer Support Team Leader driving FME Flow excellence. Manage and coach a diverse team to provide exceptional support experiences while ensuring continuous improvement.
In this key role, you'll spearhead team development by setting clear objectives, regularly engaging in 1:1 check-ins, and providing guidance on complex customer issues. Collaborate closely with multiple departments to refine support processes while advocating for product enhancements based on customer feedback. Additionally, you'll share knowledge across the community through blogs and webinars, promoting culture and learning.

Key Responsibilities:

• Direct the support team to meet service goals

• Provide ongoing coaching and feedback to team members

• Handle complex customer queries as they arise

• Promote interdepartmental collaboration for enhanced support

• Optimize content and processes for knowledge sharing
Requirements:

• Bachelor’s degree or equivalent experience in a technical role

• 3-5+ years in technical support capacity

• 2+ years in a leadership or mentorship position

• Experience with support systems like Jira and Confluence

• Ability to learn quickly and adapt
Drive support excellence by leading a passionate team, optimizing processes, and ensuring customer satisfaction within the FME Flow community.
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