Compugen Helpdesk Support Specialist

Become a Helpdesk Support Specialist at Compugen, where you will assist customers in troubleshooting technical issues. This role is great for reliable individuals focusing on exceptional service and problem resolution.
At Compugen, the Helpdesk Support Analyst position entails delivering excellent support for various applications and hardware inquiries. Flexibility for full-time shifts, including evenings and weekends, is essential. We're looking for candidates with strong communication skills who can provide step-by-step guidance and effectively troubleshoot user problems over the phone and through email.

Key Responsibilities:

• Provide technical support to end users across different channels

• Troubleshoot and resolve Level 1 issues with hardware and software

• Deliver clear solutions in a friendly manner

• Escalate complex issues to the appropriate supervisor

• Document problems and solutions for the technical support team
Requirements:

• Minimum 1 year of experience in technical support

• Experience with using an online ticketing system

• Strong customer service and communication capabilities

• Preferred post-secondary education in a technology field

• A+ certification is an asset
Bring your technical problem-solving abilities to Compugen to enhance user satisfaction and service quality.
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