Senior Microsoft 365 & Unified Communications Engineer

About Compugen

Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled. Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life.

We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!

We are a human-centered culture where we prioritize your well‑being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours. If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.

Compugen is currently recruiting for a Senior Unified Communications Specialist role. Flexibility to work full-time shifts, including weekends and evenings is required. We are seeking reliable, adaptable individuals with a proven record of exceptional problem-solving.

Worksite:
Hybrid, Surrey BC

• Management and operational support of all Audio Codes devices, SBA, Session Border Controllers. Also, all Analog Media Pack devices.
• Overall management and support of all conference room Polycom devices.

• In depth knowledge of Exchange online admin portal and policies.
• Management and Operational Support of all User Mailboxes, Shared Mailboxes and Resource Mailboxes, Contacts. This includes recovery of deleted mail and content searches.
• Management and Support for all Distribution Groups (Creating, Maintaining, etc.).
• Management and Support of all transport rules and requests for blocking of senders and domains from Cyber team.
• Management and Operational support for Online Connectors.
• Management and Support of Mailbox Hygiene (SPAM and other policy filters) part of Microsoft Defender.
• Co-ordinating and working with Cyber Team as relates to Cyber issues related to mailbox and inbound and outbound SMTP traffic.

• Management and Operational Support for Security Alerts for blocking access or allowing access for websites URLs, IPs Identities.
• Conducting Exchange Message Traces and review of quarantined emails.
• Management and upkeep of threat policies with regards to anti-phishing, anti-spam, anti-malware, safe attachments and safe links and also rules for tenant allow/block lists, DKIM and other related rules.
• Co-ordinating with Cyber and Network Team as relates to the above.

• Management and Operational support of all Mobile Devices registered and enrolled with Customer environment.
• Management and Operational support of Conditional Access Policies, Compliance Policies and Configuration Profiles related to iOS and Android Devices.
• Management and Support of all Applications in Microsoft Endpoint Manager and creation and monitoring of application protection policies and application configuration policies.

• Management and Operational Support of Exchange Virtual Server’s and DAG (Database Availability Group). This includes monthly OS patches and quarterly CU or SU application patches. And running periodical health checks and patching also cluster witness server in PG. Creation and update and management of Exchange 2016 DR strategy on a yearly basis.
• Management and Upkeep of certificates, ciphers and client protocols and for all the Exchange servers.
• Management and Upkeep of safe sender list on Exchange server in connection to email hygiene.
• Management and upkeep of email address policies, receive connectors related to business app exchange relay and send connectors. And regarding connectors support for email for billing application.
• Management and Upkeep of current UM dial plans, with regards to auto attendants.

• Management and Monitoring of Physical PRI circuits in communications room.
• Management and Operational Support of Virtual Skype…