Technical Analyst

Technical Analyst 3

Location:

Surrey, BC, Canada;
Trail, BC, Canada

Branch:
Gas
Affiliation:
MoveUP
Employment Status:
Full-Time Regular
Salary: $3,385.00 bi-weekly
Short-term Incentive Eligible:
No
Workplace Flexibility:
No
Posting End Date:
Open until filled

As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.3 million customers. We're actively seeking new talent to join our mission of delivering a stronger energy future in B.C. As one of BC's Top Employers with a diverse team of over 2,800 employees, we are committed to a safe and inclusive culture where each of us can connect, belong, and grow.

As a Technical Analyst at Fortis

BC, this position is responsible for providing technical support to the end users s includes, but is not limited to, desktop computing, mobile computing, communications, end‑user support, printing devices, network infrastructure and server storage, data centre equipment.

• Provide frontline and advanced technical infrastructure support and lead technical diagnostics on current systems.
• Respond to client calls and incident tickets for support.
• Troubleshoot all infrastructure hardware and company standard software.
• Perform upgrades, installations, preventive maintenance tasks.
• Repair Computer/Server software and/or hardware and work with external vendors to obtain repairs when necessary.
• Liaise with senior support on behalf of client.
• Set up and deliver Infrastructure equipment, dispose of excess surplus equipment.
• Track work performed in problem management system, prepare progress reports, administer and maintain corporate infrastructure assets.
• Maintain up-to-date advanced knowledge of the company’s Infrastructure systems.
• Administer multiple resources, task breakdown, delegation and set milestones.
• Estimate, manage, and complete a series of tasks required for an intermediate or large project.
• Provide senior technical support to company infrastructure current systems.
• Help develop, design, lead and architect the IS Infrastructure Technology Roadmap.
• Identify and prioritize IS infrastructure initiatives to plan appropriate projects.
• Identify functional and technical requirements, define project scope, identify project resourcing requirements, develop project budget estimates and project charters, and evaluate Requests for Proposal. Help prepare business cases for project funding approval.
• Develop and maintain a wide range of strategic, financial, regulatory, safety, and reputational impactful infrastructure systems, including writing structured specifications, programming, developing unit test plans, deployment, and post‑implementation activities.
• Ability to work on multiple projects simultaneously and cope successfully with diversity and complexity in a dynamic environment.
• Provide leadership and support to the Technician and Technical analyst roles.
• Some travel may be required.

• 2 year Diploma in Computer or Electronics Technology, Computer Science or related field.
• 6 years of related work experience.
• Intermediate knowledge of end‑user computing, data center, server and virtualization, data storage and backup, networking, telecommunications, collaboration environments, cloud technology, cyber security and peripherals.
• Excellent written and verbal communication skills, especially to understand requirements and provide solutions, interfacing with end‑users and with large teams.
• Excellent analytical and organizational skills, including the ability to work in a fast‑paced, changing environment.
• Superior interpersonal and customer service skills.
• Competency in managing small to medium sized projects.
• Ability to analyze problems.
• Valid Class 5 British Columbia Driver’s license.

• If there are no fully qualified Technical Analyst 3 applicants, the following may be considered:
  Technical Analyst 2 (job group
  9) applicants with 4 years related work experience.
• This role is primarily for the Enterprise Patch Management team, which concentrates on keeping the enterprise environment up to date for all hardware and software connected to the network.
• In this role you will need to be:
  Experienced in SCCM, Intune, and Update Manager;
  Experienced with Ansible and Linux Red Hat administration and patching;
  Experienced with iOS and Android patching;
  Experienced with Windows Server and Endpoint Patching and Management;
  Interested in automation.

Fortis

BC acknowledges and respects Indigenous Peoples in Canada, on whose Traditional Territories we all live and work. Fortis

BC is committed to Reconciliation with Indigenous Peoples and is guided by our Statement of Indigenous Principles.