IT Support Administrator End-User Support

Position: IT Support Administrator for End-User Support
Join a thriving organization as an IT Support Administrator, focusing on hands-on technical support and end-user assistance. Manage day-to-day IT operations and ensure system functionality across various platforms.

This role demands previous IT support or help desk experience, with a knack for troubleshooting issues across Windows and Microsoft 365 environments. In addition to managing IT support tickets, you will support hardware, software, and mobile devices while maintaining documentation and IT standards.

Key Responsibilities:

• Manage and resolve Tier 1-2 IT support tickets

• Provide end-user support for hardware and software issues

• Deploy and maintain laptops, desktops, and Android devices

• Troubleshoot Microsoft 365 applications effectively

• Support management of Active Directory user accounts

Requirements:

• Proven experience in IT support or help desk roles

• Strong troubleshooting skills in Windows and Microsoft 365

• Familiarity with mobile device management solutions

• Basic understanding of networking concepts

• Organized and able to manage multiple tasks efficiently

Bring your IT skills to ensure seamless operations and support within this dynamic organization.
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