Help Desk IT Administrator

We are seeking a reliable IT Support Administrator to manage day-to-day IT operations and end-user support within a thriving organization. This role is focused on maintaining system functionality, resolving technical issues, and supporting internal users across a range of devices and platforms.

This position is ideal for someone who enjoys hands‑on technical support and takes pride in delivering robust internal customer service. You will play a key role in keeping daily operations running smoothly, with exposure to a variety of technologies and systems.

• Manage and resolve IT support tickets (Tier 1–2).
• Provide internal end-user support across hardware, software, and mobile devices.
• Deploy, configure, and maintain laptops, desktops, and Android devices (MDM tools such as Air Watch/Workspace ONE).
• Troubleshoot Microsoft 365 issues (Outlook, Teams, SharePoint).
• Perform device repairs and basic hardware troubleshooting.
• Support and manage Active Directory, including user accounts, groups, and permissions.
• Maintain documentation and follow IT processes and standards.
• Collaborate with internal teams to resolve technical issues efficiently.

• Previous IT support or help desk experience.
• Strong troubleshooting skills across Windows environments and Microsoft 365.
• Experience with mobile device management.
• Familiarity with Android and iOS device support.
• Basic understanding of networking concepts.
• Organized, reliable, and able to manage multiple requests.

• $62,000 – $77,000.
• Comprehensive benefits package.
• Opportunity to grow within IT infrastructure and systems.

We are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply. Accommodations are available on request for candidates taking part in all aspects of the selection process.