Senior Technical Support Analyst

Position: Senior Technical Support Analyst FortisBC
Advance your technical career at FortisBC as a Senior Technical Support Analyst, based in Surrey or Trail, BC. This role is integral to our enterprise infrastructure management efforts.

As a Technical Analyst 3, you will deliver specialized support across various technology platforms, including data centers, networking, and end-user devices. Your expertise in SCCM, Intune, and cloud technology will drive improvements in infrastructure efficiency. Prepare to lead and refine initiatives focused on patch management and system upkeep.

Key Responsibilities:

• Provide advanced support for critical infrastructure systems

• Coordinate upgrades and maintenance activities

• Develop project charters for infrastructure initiatives

• Collaborate with clients to determine technical needs

• Assist in workforce planning and equipment setup

Requirements:

• 2-year Diploma in relevant technology fields

• 6 years of applicable work experience

• Intermediate skills in networking and telecommunications

• Exceptional analytical and verbal communication abilities

• Valid Class 5 British Columbia Driver’s license

Be a part of FortisBC’s mission to enhance energy delivery through technical excellence.
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