Senior Unified Communications Specialist - Hybrid

Job Details

Job Title / Titre d'emploi
:
Senior Unified Communications Specialist - Hybrid

Vacancy No / Numéro de poste vacant
: VN9194

Company Name / Nom de l'entreprise
:
Compugen Inc

Work Location
:
Surrey, BC

Pay Range / Rémunération
:
Base Compensation: $80-$90 Hourly
* range is not inclusive of variable compensation (if applicable). Total Cash Compensation: $156000-$175500 Annually (range is inclusive of variable compensation if applicable)

Pipeline Posting
:
No

Compugen is currently recruiting for a Senior Unified Communications Specialist role. Flexibility to work full-time shifts, including weekends and evenings is required. We are seeking reliable, adaptable individuals with a proven record of exceptional problem-solving.

• Hardware Responsibility:
  Management and operational support of all Audio Codes devices, SBA, Session Border Controllers, and all Analog Media Pack devices. Overall management and support of all conference room Polycom devices.
• Exchange Online:
  In-depth knowledge of Exchange online admin portal and policies;
  Management and Operational Support of all User Mailboxes, Shared Mailboxes and Resource Mailboxes, Contacts; management of all Distribution Groups; management of all transport rules; management support for Online Connectors; management and Support of Mailbox Hygiene (SPAM and other policy filters) part of Microsoft Defender; coordination with Cyber Team for mailbox and SMTP traffic issues.
• Microsoft Defender:
  Management and Operational Support for Security Alerts for blocking or allowing access for websites, IPs, identities; conduct Exchange Message Traces; manage and upkeep of Threat policies with regards to Anti-phishing, Anti-spam, Anti-malware, Safe Attachments and Safe Links; coordinate with Cyber and Network Team.
• Endpoint Manager (Intune):
  Management and Operational support of all Mobile Devices;
  Conditional Access Policies, Compliance Policies, Configuration Profiles; management and support of all applications in Microsoft Endpoint Manager.
• Exchange on Premise:
  Management of Exchange Virtual Server’s and DAG; monthly OS patches; quarterly updates; health checks; issuance of Exchange 2016 DR strategy; management of certificates, ciphers, client protocols; email hygiene; address policies; connectors support; UM dial plans.
• Skype for Business on Prem:
  Management of physical PRI circuits; monitoring of Virtual Skype for Business 2019 umbrella; support of SFB dial plans, voice policies, routes; support of gas DID numbers; response groups; call quality; migration from SFB to Teams.
• MS Teams:
  Management of Voice Only Teams users;
  Teams Rooms devices; creation and management of Call Queues and Auto Attendants; management of SIP trunk connections.
• One Drive & Office 365:
  Management of One Drive settings; creation and maintenance of DLP and eDiscovery policies; retention policies.

• A Computer Science degree or equivalent in real-world experience.
• Superior knowledge of Microsoft Azure, O365, Intune and Cloud Computing.
• Solid understanding of Exchange online and hybrid set up.
• Experience with Skype 2019 and MS Teams including migration process.
• Power Shell scripting experience for Active Directory and Exchange.
• Understanding of Windows 10, Server , and troubleshooting complex problems.
• In depth understanding of local & Azure Active Directory infrastructure: DNS, DHCP, clustering, Windows Security, deployment services, DFS, and other Microsoft infrastructure services.
• Experience setting up and utilizing disaster recovery solutions; SRM experience is an asset.
• Experience with SCCM preferable.
• Excellent technical design and documentation skills; ability to mentor team members.
• Understanding of backup and recovery processes.
• Experience in system and collaboration applications including telephony gateways; minimum 5-7 years.
• Certification in MS technologies, ITIL and IT Project Management desired.

• Exposure with Collaboration tools such as Skype/Teams, Enterprise Voice.
• ITIL experience favored.

• Exciting, fast-paced challenging work environment.
• Culture where authenticity and diversity are valued.
• Professional…