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Job Description & How to Apply Below
Job Title/Titre d'emploi
Helpdesk Support Analyst- 12 Month Contract Vacancy No / Numéro de poste vacantVN
9585
Company Name/Nom de l'entreprise
Compugen Inc Work Location Surrey, BCPay Range / Rémunération
Base Compensation: $21-$28 Hourly
* range is not inclusive of variable compensation (if applicable). Total Cash Compensation: $40950-$54600 Annually (range is inclusive of variable compensation if applicable)
Pipeline Posting No Job Details/Détails du poste
About Compugen Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.
Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!
Our Culture We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.
If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.
Position Overview:
Compugen is currently recruiting for a Helpdesk Support Analyst. Flexibility to work full-time shifts, including weekends and evenings is required. The Helpdesk Support Analyst’s ultimate goal is to assist callers with troubleshooting applications and hardware through friendly and professional communication. We are seeking reliable, adaptable individuals with a proven record of exceptional problem-solving and courteous phone presence.
Key Responsibilities:
Provide helpdesk support services to end users, including device and software application troubleshooting over the phone, through email and web support.
Identify and resolve Level 1 technical issues with hardware and installed applications on various devices.
Assist customers with clear communication and step-by-step solutions.
Contribute to team innovation through ideas for process improvement and efficiency
Escalate concerns/questions to supervisor as required.
Collect, organize and maintain a problem and solution documentation for use by other Technical Support Representatives Develop, implement, and/or participate in the preparation of knowledge base articles and/or documentation for Service Desk use; make recommendations for improvements
Be available to work rotating schedules which include evenings (up to 8pm), weekends and holidays.
Skills &
Qualifications:
1 year of experience in a technical support role within call-centre environment
Experience using an online ticketing system
Exceptional customer service and communication skills
Proven analytical and problem-solving abilities
Post-Secondary education within technology is preferred
Experience working in a team-oriented, collaborative environmentA+ certification is an asset
What Compugen Offers You:
Exciting, fast-paced challenging work environmentA culture where authenticity and diversity are valued
Professional development
Participation in Women in Technology Network Opportunities to give back to our local communities
Collaborative supportive team members
Remote work/hybrid work options
Work/life flexibility
Equity Statement At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representatives will work with you to meet your needs in a confidential and respectful manner.
We believe everyone deserves a seat at the table-and we are taking deliberate action to make this a reality.
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