Job Summary
The Observability Engineer will support Gallagher’s enterprise observability program with a focus on end-user and digital experience monitoring using Riverbed Aternity. This role is hands-on and operational, responsible for deploying, configuring, tuning, and operationalizing Aternity to improve user experience, reduce MTTR, and enable Service Desk and IT Operations teams with actionable insights.
Key Responsibilities- Deploy, configure, and support Aternity agents across physical endpoints, VDI, and DaaS platforms (including Azure Virtual Desktop).
- Configure and maintain dashboards, alerts, and thresholds aligned to operational use cases.
- Perform signal tuning and alert optimization to reduce noise and false positives.
- Support and maintain Aternity to Service Now integrations, including incident enrichment and alert workflows.
- Analyze end-user experience data and provide actionable insights to operations teams.
- Document operational procedures, dashboards, and alerting standards.
- 3–6 years of experience in IT operations, monitoring, or observability.
- Hands-on experience with Riverbed Aternity.
- Strong understanding of Windows 10/11, VDI, and DaaS environments.
- Experience integrating monitoring platforms with Service Now.
- Strong analytical and documentation skills.
HCLTech is a global technology company, with extensive capabilities in digital, engineering, cloud, and AI. We work with clients across major verticals and offer opportunities for professional growth within a diverse, inclusive environment.
Note:
This description focuses on the role, responsibilities, and qualifications. All promotional or non–job-description content has been removed.
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