IT Infrastructure and Operations Manager

Surrey Police Service (SPS)
IT Infrastructure and Operations Manager

REGULAR FULL-TIME (EXEMPT)

Surrey Police Service (SPS) is Surrey’s new municipal police agency. On November 29, 2024, SPS became the police of jurisdiction, and assumed responsibility and command for policing and law enforcement in Surrey. SPS is working to redefine policing with innovative new approaches and community-based solutions. It’s an exciting time as SPS continues to expand our team with talented people who want to help shape the future of policing in Surrey.

To date we’ve hired over 550 police officers and over 450 civilian support staff and will grow to be one of the largest independent police services in Canada. Since day one, SPS has been intentional about building a culture that is inclusive, respectful and supportive, with a strong focus on employee wellness and career development.

We have an exciting opportunity for an IT Infrastructure and Operations Manager to join our Information Management and Technology Division, within the Corporate Services Bureau. Reporting to the Director, IMIT, the successful candidate is responsible for providing robust, 24/7 IT operations and system reliability with strict law enforcement security and compliance standards. You will provide extensive backend infrastructure support, ensuring continuous operations of mission‑critical systems.

This position provides leadership to IT professionals that support information systems and infrastructure. The successful candidate will also manage the IT budget, provide senior management with recommendations and cost/benefit analyses on proposed projects and system upgrades and interface with various stakeholders.

This is an on‑site position and the anticipated schedule for this position is Monday to Friday, 37.5 hours per week. Please note, the hours are subject to change based on operational needs.

• Ensures reliability and availability for critical public safety systems, including Computer‑Aided Dispatch (CAD), Records Management Systems (RMS), and Mobile Devices.
• Ensures 24/7 infrastructure resiliency to support police operations and emergency communication centers.
• Coordinates mobile communications, building access controls, and CCTV systems with internal units and telecom providers.
• Oversees the design, procurement, and maintenance of backend infrastructure (physical and virtual) including data centers, virtual servers (VMware, Azure), and LAN/WAN.
• Manages vendor relationships, negotiating IT service‑level agreements (SLAs), and oversees outsourced technical contracts.
• Acts as a strategic technical advisor to executive leadership and aligns technology investments with modern policing initiatives.
• Oversees identity and access management (IAM), firewall configurations, and intrusion prevention systems to protect sensitive intelligence and public safety data.
• Collaborates with other IT managers to develop, test, and maintain disaster recovery and business continuity plans for all departmental hardware, software, and critical data repositories.
• Acts as the infrastructure link in cross‑functional IT projects to ensure scalability, system compatibility, and operational sustainability.
• Partners with other units to ensure proper handling, transfer, and long‑term retention of case‑related digital evidence.
• Collaborates with the other SPS teams to co‑design, implement, and support new technologies securely and sustainably.
• Aligns infrastructure capabilities with application deployment timelines, desktop hardware rollouts, and overall project milestones.
• Participates in joint technical reviews to ensure all incoming applications, technologies and client‑side devices meet core network capacity, security baselines and operational needs.
• Provides supervision, mentorship, and performance evaluation for staff.
• Evaluates new products and systems, conducts benchmarking, researches best practices in coordination with the planning and research unit, and analyzes options to align to SPS objectives.
• Evaluates and implements security systems for both physical and electronic environments which meet National Police…