Dynamics 365 Customer Engagement Solution Architect

We are looking for a professional and engaging Dynamics 365 Customer Engagement Solution Architect to join our Data & Dynamics team, based in Toronto, Vancouver, Edmonton, or Calgary.

• Support Long View’s Business Applications and Data Modernization portfolio with assessments, solution design, and implementation of Microsoft Dynamics Customer Engagement/Dynamics 365 solutions.
• Map overall design to client requirements and systems, ensuring solutions align with business goals and processes, and fit within the enterprise context.
• Participate with the implementation delivery team to develop a solution proposal that includes scope, assumptions, implementation plan, and technology solution options to meet project goals as well as longer‑term needs.
• Provide pre‑sales technical assistance, demonstrations, and product education as required.
• Develop estimates, Statements of Work (SOWs) and proposals that outline professional services required to meet client requirements.

• 5+ years of Microsoft Dynamics 365 Customer Engagement implementation experience with experience in other MS Dynamics modules.
• 3+ years’ experience implementing and using Dynamics 365 CE Field Service/Microsoft CRM.
• 3+ years of consulting experience.
• Extensive experience with Microsoft Dataverse and Power Platform.
• Experience using Azure Dev Ops for gathering and documenting business processes and requirements for the system with key business users.
• Experience with SDK and 3rd party tools such as XRM Toolbox for the administration of Customer Engagement system.
• Knowledge in Dynamics 365 CE Field Service/Microsoft CRM and understanding of business processes.

• Dynamics 365 Certifications such as Dynamics 365 Fundamentals.
• Dynamics 365 for Field Service Functional Consultant.
• Dynamics 365 for Customer Services Functional Consultant.
• Dynamics 365 for Sales Functional Consultant.
• Power Platform Fundamentals.
• Power Platform Developer.

• Great people and culture.
• Comprehensive benefits plan.
• Career growth – Permanent staff positions, paid training, career life planning, and relocation and travel opportunities.
• Interesting work – Be part of exciting projects while accessing all the latest technologies.
• Flexible environment – A workplace that values the importance of flexibility for personal/professional growth, happiness, and wellness.

Long View is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know.