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Job Description & How to Apply Below
Location:
BC Lower Mainland
Type: Full-Time, Permanent
Work Arrangement: In-office only (not hybrid, not remote)
About the Role
We are a Managed Services Provider (MSP) supporting a wide range of business clients across different industries and technical environments. This role is ideal for someone who enjoys variety, problem-solving, and direct client interaction , and who understands the pace and structure of MSP work.
This is not a single-environment internal IT role. You’ll support multiple clients, manage competing priorities, and work within a structured, ticket-driven support model.
This role is in-office only. Remote or hybrid arrangements are not available.
Who This Role Is For
Technical professionals with prior MSP experience who understand ticket queues, SLAs, documentation, and time tracking
People who like hands-on problem solving and seeing the impact of their work daily
Candidates who are reliable, accountable, and comfortable switching context throughout the day
Individuals looking for a long-term role with room to grow
Who This Role Is Not For
Candidates seeking remote or hybrid work
Those who prefer a slow-paced, single-environment internal IT role
Individuals who dislike structured processes or accountability
Applicants who do not currently live in (or plan to imminently relocate to) the BC Lower Mainland
What You’ll Be Doing
Supporting multiple client environments across desktop, user, and system-level issues
Working in a ticketing system to track, prioritize, and resolve issues
Communicating clearly with clients and teammates
Supporting Microsoft 365, endpoint devices, security tools, and client infrastructure
Escalating issues appropriately and following defined processes
What We’re Looking For
Required
Legal authorization to work in Canada ( Canadian Citizen or Permanent Resident strongly preferred )
Currently living in the BC Lower Mainland or confirmed plans to relocate within 60 days
Ability to work in-office during standard business hours
Strong communication skills and a professional, client-facing demeanor
Strongly Preferred
Previous experience working for a Managed Services Provider (MSP)
Experience supporting multiple clients simultaneously
Familiarity with Microsoft 365, ticketing systems, endpoint management, security, and backup tools
Internal IT experience is an asset but does not replace MSP experience.
Why People Like Working Here
We’re serious about the work — not stiff about the environment .
Casual dress code
Free parking
Easy access to public transit
Games room with ping pong table and gaming consoles
A team that actually talks to each other (and laughs)
Learning, Growth & Development
We actively support professional development:
Training and hands-on learning opportunities
Support for industry certifications
Paid certification exams for relevant technologies
Exposure to a wide range of real-world environments — not just labs
Growth here is based on capability, reliability, and performance , not politics or tenure.
Additional Assets (Not Required)
Valid Canadian driver’s license
Access to a reliable, presentable vehicle
Clean driving record
Important Notes
This role is in-office only — no remote or hybrid arrangements
Only candidates meeting location and work authorization requirements will be considered
Applicants should expect a structured screening process, including a pre-screening questionnaire.
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