Office Tech Support Professional

Position: In-Office Tech Support Professional
Join our dynamic team as a Technical Support Professional at a Managed Services Provider in BC Lower Mainland. This full-time role focuses on hands-on problem-solving and supporting multiple clients daily.

The ideal candidate will thrive in a fast-paced environment, managing competing priorities while working within a structured ticket-driven model. Candidates should have prior experience in managed services, excellent communication skills, and a knack for resolving various client issues effectively.

Key Responsibilities:

• Support multiple clients across desktop and system-level issues

• Use a ticketing system to prioritize and resolve client problems

• Communicate effectively with clients and internal teams

• Provide support for Microsoft 365 and endpoint devices

• Escalate issues as necessary following established processes

Requirements:

• Authorization to work in Canada (Canadian Citizen or Permanent Resident preferred)

• Reside in the BC Lower Mainland or plan to relocate

• Stable in-office availability during standard business hours

• Strong communication and professional demeanor

Bring your tech support expertise and problem-solving skills to contribute positively in a collaborative environment.
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