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Job Description & How to Apply Below
Customer Service Engineer
Compensation: $60,000 - $70,000 (based on qualifications)
Position Summary
This position is responsible for providing field service for Domino Printing Equipment, providing customer management through commercial awareness, and contributing positively and proactively to the domino support team.
Location
Field Based
Main Responsibilities/Essential Functions
Travel to locations including customers, vendors, and Domino offices
Provide field service for Domino printing equipment at customer sites in and around the designated territory with regular travel throughout other parts of the United States of America
Provide onsite technical training on operation, repair and maintenance of Domino products
Diagnose troubleshoot and repair system problems at customer sites
Carryout preventative maintenance service to maximize uptime in line with customer production schedules and equipment specifications
Provide telephone technical support including rotational after-hours, weekends and holidays on call
Provide customer management through commercial awareness, focusing on retention and growth
Displays total account management by focusing on what needs to be done and taking the appropriate action
Initiate proactive action on behalf of the customer
Provide closed loop feedback on all escalated customer actions
Develop customer relationships that breed loyalty
Actively promote the features and benefits of Domino product and aftermarket range
Actively engage other areas of the business when opportunities exist
Understand the customers’ needs and aligning DAI resources to deliver value
Contribute positively and proactively to the Domino support team
Work well with sales and the internal organization
Contribute positively to the development of the DAI organization
Represent Domino in a professional manner at all times
Fully participate in company meetings including department specific meetings
Provide effective communication to functional relationship groups.
Be available and responsive to answer queries from sales force regarding fundamental, technical and integration capabilities
Provide timely response to internal and external customers. Internal customers are defined as any Domino Entity; external customers are defined as any Domino customer.
Manage Domino parts inventory for accuracy and install base profile.
Supervisory Responsibilities
None
What You Need
Education & Experience
Associates degree in electronics or equivalent military experience required
At least 2 years of related field service experience preferred
Valid Driver’s License required
Skills & Knowledge
Excellent Communication Skills
Able to work with different levels of employees/customers
Good time management
Strong analytical and problem-solving skills
Ability to prioritize tasks and to delegate them when appropriate
Self-motivated/organized, and operates without the need for direct supervision/guidance
Physical Demands
Light work. Light work involves exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a small amount of force constantly to move objects. Pushing, pulling, stooping, reaching, gross/fine manipulation, driving, kneeling, crawling, and climbing may be required. Physical demand requirements are more than those for Sedentary Work.
Health & Safety Concerns
General Office Environment
About Domino
Also known as Domino Amjet, Domino North America is the US and Canadian division of Domino Printing Sciences - a global expert in industrial printers. Specializing in digital printing presses as well as traceability solutions for sectors as diverse as food, beverage, life sciences, packaging, cleaning, personal care, building and construction. Our technology prints onto products you encounter every single day from beverage cans to household goods, to industrial glass to the cardboard boxes they were shipped in - and everything in between.
Domino Amjet is the leader in Digital Printing with our innovative state of the art Inkjet Digital Printing technology and customer focused mission. The Domino Difference is how we set ourselves apart from the competition. Founded in 1978, the Domino Group operates through a…
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