Compugen Deskside Technical Support Specialist

Elevate your career with Compugen as a Deskside Support Analyst in Surrey, BC. Engage directly with users to provide hands-on technical assistance that makes a difference.

In this role, you will deliver excellent technical support onsite, primarily focusing on troubleshooting hardware, software, and network issues. Your expertise will aid in the onboarding of users and maintaining equipment, ensuring high levels of customer satisfaction. With opportunities to work across various locations, you will adapt to the needs of the business while fostering collaborative solutions.

Key Responsibilities:

• Provide direct user support and technical resolutions

• Diagnose and resolve software and hardware issues

• Conduct user device onboarding and replacements

• Answer Helpdesk queries as needed

• Document troubleshooting steps in the knowledge base

Requirements:

• Proficiency with Windows 10/11, Office 365 technologies

• Valid driver’s license and willingness to travel

• Strong analytical and communication competencies

• Familiarity with ITIL V4 is an asset

• Ability to manage tasks and lift equipment

Utilize your technical talents in a culture that values curiosity and growth at Compugen in Surrey.
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