IT Specialist

Salary Range: $65,000.00 To $75,000.00 Annually

The Team at Lark

Whether it is innovative hospitals, health districts, affordable homes, community recreation, brain health, first-responder support, training and education, or the most advanced medical and clinical care Lark Group’s purpose is always about people.

The Lark Group of Companies focuses on BOLDLY ELEVATING PEOPLE
by providing clear goals and deliverables aligned with our corporate strategic plan and inspiring our employees to embrace our core values. At the Lark Group, our employees are A-players who live, breathe and exude our DNA our purpose and our values.

Our values guide how we work every day:
Drive, Authentic, Respect, Elevate, Safety, and Bold
. They are more than words they shape our decisions, our relationships, and the way we support each other, our partners, and the communities we serve.

As a future employee of the Lark Group, you are someone who is challenged and inspired to work with the best people in your industry. When you read our purpose and core values, you feel connected to them, inspired by them and excited to work with others who live by them.

We’re looking for an IT Support Specialist to be the frontline technology resource for the Lark Group companies. This is a hands-on, fully onsite role for someone who fixes things properly, communicates well with people who aren’t technical, and takes ownership of a request until it’s actually resolved.

You’ll own the daily front line end to end helpdesk requests, Microsoft 365, onboarding and offboarding, device deployment, and the documentation that keeps it all repeatable working across our construction, development, hospitality, and health technology companies.

You’ll work alongside our internal IT lead, and by owning day-to-day support you create the room for them to focus on cybersecurity, infrastructure, vendor strategy, Microsoft 365 administration, AI adoption, and long-term technology planning. If you like solving problems, being visible to the people you help, and leaving things better documented than you found them, you’ll fit well here.

You’ll own the front line of IT support, including:

• Providing Tier 1 and junior Tier 2 technical support to employees across Lark Group companies
• Troubleshooting Windows computers, laptops, monitors, docking stations, printers, scanners, mobile devices, and peripherals
• Resolving common issues in Outlook, Teams, One Drive, SharePoint, Word, Excel, and other Microsoft 365 applications
• Handling password resets, MFA enrollment, account access, profile issues, and connectivity problems
• Receiving, prioritizing, documenting, and following through on support requests using the established helpdesk process

• Creating, updating, and disabling user accounts following approved onboarding and offboarding processes
• Supporting Microsoft 365 licensing, mailbox access, shared mailboxes, distribution groups, Teams memberships, and calendar permissions
• Supporting One Drive synchronization and SharePoint access requests
• Assisting with Entra  administration, MFA, and sign-in troubleshooting within delegated permissions
• Escalating advanced identity, security, mail-flow, compliance, or tenant-level issues to the internal IT lead

• Preparing, configuring, and deploying laptops, desktops, mobile devices, monitors, docks, and accessories
• Installing approved applications and confirming devices meet Lark configuration and security standards
• Coordinating equipment replacements, repairs, returns, and secure disposal
• Maintaining accurate hardware, software, assignment, warranty, and location records
• Completing routine inventory checks across supported offices and sites

• Providing first-line assistance for Adobe, Bluebeam, Procore, Autodesk, Acumatica, Salesforce,  , and other approved company applications
• Handling basic installation, licensing, access, and profile troubleshooting, and escalating application-specific problems when required

• Assisting with Wi-Fi, wired network, VPN, ISP, meeting-room, audiovisual,…