Hybrid Software Support Specialist at Henry Schein One

Enhance the customer experience with Henry Schein One as a Software Support Specialist. Focus on complex application support in a hybrid model with one office day weekly.

This role is pivotal in the Academic Support team, requiring a background in client-facing software support. You will serve as the first point of contact, handling intake, triage, and resolution of software issues. Essential skills include troubleshooting and a customer-first mindset to ensure a quality support experience.

Key Responsibilities:

• Act as primary contact for support requests via various channels

• Log, categorize, and prioritize support tickets

• Assess issues for resolution or escalation

• Manage your case queue efficiently

• Document troubleshooting steps and resolutions

Requirements:

• Minimum 3 years in a client-facing software support role

• Knowledge of SQL and enterprise database platforms preferred

• Exceptional verbal and written communication skills

• Strong problem-solving and critical thinking abilities

• Adaptability in a fast-paced environment

Deliver expert application support, troubleshoot issues, and enhance user satisfaction at Henry Schein One.