Team Lead, Knowledge Management

Location(s): Help Headquarters

Job Type: Full Time Regular

myWork Program: Hybrid

Starting Salary Range: $73,800.00 - $92,300.00

• Enhanced Criminal Record Check
• Credit Check
• Identity Verification
• Employment Verification
• References

As Team Lead, Knowledge Management, you'll lead the team responsible for ensuring employees can easily find accurate, relevant and accessible information through Coast Capital's SharePoint-based intranet. You'll oversee content governance, platform enhancements, reporting and day-to-day service delivery while coaching and developing a team of Knowledge Management Analysts. This is an opportunity to shape how knowledge is organized, governed and shared across the organization.

• Lead, coach and develop Knowledge Management Analysts, setting priorities, assigning work and supporting an inclusive and accountable team environment.
• Oversee the day-to-day administration, maintenance and performance of Coast Capital's SharePoint-based intranet.
• Lead content governance activities, including audits, governance reviews and improvements to content standards, information architecture and publishing processes.
• Develop and maintain a multi-year intranet enhancement roadmap informed by business needs, user feedback, governance findings and platform data.
• Create and improve dashboards, performance measures and key performance indicators using Tableau, Power BI and SharePoint analytics.
• Analyze platform performance, content engagement, search effectiveness and user behaviour to recommend practical improvements.
• Build strong relationships with business partners, content owners and technology teams, serving as an escalation point for complex knowledge management and intranet matters.

• You have five or more years of relevant experience in knowledge management, digital workplace technologies, reporting, analytics or a related field.
• You bring hands-on experience working with SharePoint Online or a SharePoint-based intranet.
• You have experience developing dashboards and reports using Tableau, Power BI or similar tools.
• You have demonstrated experience leading, coaching or coordinating the work of others. Formal people leadership experience is an asset.
• You understand knowledge management, content governance, content lifecycle practices and information architecture.
• You're a strong communicator and collaborative partner who can manage competing priorities, coordinate cross-functional work and turn data into practical recommendations.
• You have a post-secondary diploma or degree in business administration, communications, information management, technology, analytics or a related field. An equivalent combination of education, technical certifications and relevant experience will also be considered.

Don't meet every single requirement? At Coast Capital, we believe everyone has potential. We are committed to building better, brighter, more inclusive futures for everyone - including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If you're excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply.

You may be just the right candidate for this or other opportunities at Coast Capital.

At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and…