Commercial Lines and Office Manager

KRGinsure, a trusted tradename of RRJ Insurance Group Ltd. with over a century of heritage (est. 1906), is one of Ontario’s leading brokerages with branch offices across Southern Ontario. We pride ourselves on tailored solutions, strong market relationships, and dedicated claims support.

We’re seeking an experienced and strategic Commercial Lines and Office Manager
. In this role, you'll collaborate with cross-functional teams to drive operational efficiency and support corporate objectives. You will also provide direct leadership to our Commercial Risk Placement Team and act as a key liaison with Head Office.

Full-time, permanent

New (this position reports directly to the EVP, Commercial Lines
)

You will lead the Commercial Risk Placement team, maximize client experience, and ensure service standards are achieved. You will also collaborate with the regional sales team and personal lines team towards greater operational efficiency and processes to achieve corporate objectives.

• Serve as Senior Leader of the Commercial Risk Placement Team (Kitchener)
• Analyze needs, develop and recommend alternatives for improvements to processes, customer service, or products
• Lead short-term, defined-scope projects to support regional and corporate goals
• Support onboarding of new team members
• Develop and maintain positive relationships with all of our business partners
• Liaise with Head Office on regional matters
• Assist with Regional administration duties as needed
• Assist in resolving technical issues

• Post-secondary education (i.e. CIP, CAIB, CRM, Bachelors)
• 5 plus years of insurance operational management
• 3 plus years of commercial risk placement experience
• Knowledge of requirements within insurance industry regulatory environment
• Intermediate knowledge of Microsoft 365 product suite
• Working knowledge of Applied EPIC

$100,000 to $150,000 annually

Compensation is based on a full-time 35-hour work week and will be dependent upon the successful candidate’s qualifications and experience, with consideration given to internal equity. It includes variable commissions and potential performance-based bonus.

We offer an attractive compensation package and commission incentives, plus:

• Hybrid work flexibility
• Matching Group RRSP contributions
• Two paid personal days each year
• EFAP available through our group health benefits
• Professional membership fees (including RIBO, IBAO, IIC)
• Professional development and educational reimbursement
• Free parking and professional office space

RRJ Insurance Group Ltd. is an equal opportunity employer and is committed to a workplace reflecting the diversity of the communities it serves. While we thank all applicants for their interest, only those selected for an interview will be contacted. If contacted for an interview, please inform us should an accommodation be required.

RRJ does not use AI to screen and/or assess candidate applications.