Account Representative - Casual

Job Title:Account Representative

Status
:
Casual (Union position)

Number of vacancies: 2

Wage: $30.95 - $35.52/hr (starting at $30.95)

Grid
: 12

Schedule: Monday to Friday

Start Date: ASAP

Date Posted: July 20, 2026

Closing Date
:
Open Until Filled

Please notethat internal applicants must apply by July 26, 2026
. Internal applications received after this date will not be considered as internal and seniority will not apply. Position will remain open until filled.

The Account Representative is responsible for establishing and maintaining relationships with key accounts, providing customer service and ensuring contract staff are scheduled as required.

• Previous call center or reception role experience;
• Mustspeak another language. For assistance with translations and/or interpretation;
• Weprefer candidates who have experience with being an interpreter or translator in the past;
• Interpretation and translation knowledge is a must;
• Detailed oriented and HIGH multi-tasking skills;
• Establish,maintain and grow account relationships with key customers including salesand outreach;
• Manageand resolve customer complaints and service issues;
• Conducton-going communications and marketing programs with key assigned accounts;
• Processand manage customer accounts and related transactions in the CRM system;
• Processand manage accounts receivable and accounts payable functions;
• Processand manage analytics and performance metrics from the CRM system, provide monthly reports and statistics;
• Receive requests for interpretation and translation services, schedule and assign contract staff for fulfillment;
• Maintain intake, evaluation, record keeping and requisitions;
• Orderand maintain supplies for the Interpretation program;
• Keep records of materials expenditures, bills, and claim forms, and monitor day-to-day accounting to facilitate conformance to the program budget;
• Support the delivery of training and orientation sessions to interpreters and translators;
• Give information to the public regarding the services of the Society;
• Ensurenew interpreters’ and translators’ files are complete;
• Provide telephone reception duties including public inquiries regarding program sand direct calls appropriately;
• Adhereto Policies and Procedures and Personnel Policies, Procedures and Practices of the Society;
• Attendand/or assist in organizing program events;
• Perform other related duties as directed by the manager.

• Minimumof one year of experience in an intensive call center operation;
• Minimumof one year of experience in an account representative role in a sales and fulfillment function;
• Extensive experience in financial systems including accounts receivable, accounts payable, invoicing and collections;
• Post-Secondary college level education with completed certificate in a programincustomer service and/or business administration or sales;
• Minimumof three years’ recent experience in a customer service related role;
• Extensive experience in working with Customer Relationship Management (CRM) database systems;
• Highly professional telephone manners, interpersonal skills, excellent organizational and time management skills;
• Experience in community interpreting, dispatch and customer request fulfillment.
• Experience in customer service, sales and call center operations;
• Fluentin oral and written English and fluent in an additional language;
• Abilityto work well with volunteers, public, and staff from diverse cultural backgrounds;
• Abilityto maintain billing and record-keeping systems;
• Strong background and experience with financial systems and accounting processes and procedures;
• High proficiency with computers, including Word, Excel, Access, ACCPACC and CRMdatabase systems;
• Typing speed: 50 words per minute.

A Criminal Record Check is a requirement of employment.

Please note that we currently have staff on the recall list. If an applicant on the recall list applies to this vacancy, the provisions under Article 13.5 "Recall" of the Collective Agreement will apply and we will not consider internal applications from those with less seniority.

This position is based in our Surrey office and is a blend of remote and in-person services. DIVERSE city has implemented new safety procedures for in-office and in-person work, to view our safety plan, please visit  Successful candidates will be provided with the training and equipment to safely carry out their duties, ensuring the best protection for our staff and clients.

A comprehensive job description will be provided to all candidates shortlisted for interviews.

DIVERSE city is committed to employment equity and encourages applications from people of all gender identities and expressions, persons with disabilities, Indigenous peoples and visible minorities. Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact our HR department at  Any personal information provided will be maintained in confidence.

DIVERSE city…