Senior Manager Community Services Operations

Senior Manager Community Services Operations

The Senior Manager - Community Services Operations (ASPIRE) is responsible for the overall management of all ASPIRE and MENTAL HEALTH programs. This includes developing, implementing new initiatives.

• Managing the Community Caseworker & Mental Health programs, including overseeing all related staff (social workers, mental health professionals, caseworkers and administration staff), nationally
• Implementing and managing Key Performance Indicators (KPI’s) for all operational areas
• Outreach and managing relationships with community partners.
• Recruitment and orientation and onboarding of new staff.

• Monitor and evaluate the performance, skills and abilities of staff and provide appropriate written and verbal feedback, coaching and recommendations for improvement when appropriate.
• Ensure the execution of all caseworker training and other ASPIRE workshops. This includes scheduling, admin and facilitation.
• Ensure the promotion, recruitment, interview and selection of a diverse pool of volunteers for training programs.
• Maintaining strong relationships with non profit and community organisations.
• Other management duties as required.

The ideal candidate will have:

• Post‑secondary education (degree) in Management or a related field like Social Sciences, Social Work, Counselling or Administration.
• At least 3 years management and leadership experience
• Broad understanding of management issues relating to mental health
• Experience in or working knowledge of case management.
• Has a deep knowledge of Muslim religious culture, while respecting the various differences of nationalistic cultural practice & languages.
• Experience in program management and service delivery.
• Strong understanding and appreciation of cultural sensitivity in the context of social services delivery.
• Working knowledge of Microsoft suite (Excel and Word)
• Experience in Not‑for‑Profit an advantage.
• Established strong relationships with non profit and community organisations

A combination of training, education and experience may be considered.

• This is an in‑person position based in Surrey.

Job Types: Full‑time or Part‑time

Salary: based on relevant experience

• Extended health care

This is a 12‑month contract with the aim to become full‑time.

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