Manager,Settlement and Integration Services Job Surrey area,BC Canada,Management

Job Title
:
Manager, Settlement and Integration Services

Status: Regular, Full-time, 37.5 hours per week
Schedule: Monday – Friday (Hybrid)

Salary: This position starts at $72,000 per year and increases to $103,535 per year, over a 10-year period. This salary range incorporates experience, yearly salary increments to reward years of service, employee growth and development within the organization.

Start Date: ASAP

Date Posted
:
September 16, 2026
Closing Date: Open Until Filled

Opportunity:

DIVERSEcity Community Resources Society is seeking a Manager, Settlement and Integration Services to join our Settlement & Community Development Department. The Manager, Settlement and Integration Services leads the effective and efficient delivery of DIVERSEcity's IRCC–Settlement and BCNSP contracts within the Settlement & Community Development Department. Reporting to the Senior Manager, Settlement & Community Development, the Manager is responsible for delivering high-quality programming, building strong relationships with residents and community partners, and driving continuous program improvement through data-driven evaluation.

This role manages human and financial resources, oversees contracts and risk within the portfolio, and identifies opportunities to grow and enhance services. The Manager monitors emerging client and community needs, secures funding for existing and new programs, and develops responsive, innovative programming rooted in JEDI (Justice, Equity, Diversity, and Inclusion) principles. The Manager also contributes to the advancement of the agency’s strategic platform.

DUTIES & RESPONSIBILITIES:

Administers all Settlement & Integration Programs efficiently and effectively in accordance with contractual obligations and DIVERSEcity Policy and Procedures;

Monitors and ensures program service quality, enrolment, utilization and evaluation as specified in the contract;

Implements programming and initiatives that centres on equity, inclusion and diversity;

Ensures program staff are managed in compliance with Collective Agreement and agency Policies and Procedures;

Ensures that programs adhere to PQI requirements;

Prepares budget forecasts of assigned programs and monitors program expenditures, together with the finance department;

Prepares funding applications and proposals for contract renewals;

Provides reports to funders, assigned supervisor or Board of Directors, as required;

Liaises with program funders regarding operations and reporting, as well as ongoing planning and evaluation;

Participates positively and cooperatively; within a team or partnership model, in meetings or when attending committees or events;

Represents DIVERSEcity positively and professionally in the community;

Attends meetings, conferences & participates on advisory committees and focus groups as a representative of DIVERSEcity;

Ensures that the Senior Manager & Director, Settlement & Community Development are informed and updated on issues related to programs being managed, especially those that may present a risk to the organization.

Carries out the day-to-day administration of the Collective Agreement and DIVERSEcity Policies and Procedures;

Uses strength-based approaches to coach staff in areas where improvements are desired or where performance, conduct or attendance issues are present;

Resolves employee / team concerns, manages conflict between staff, and reports any concerns to the Senior Manager, Settlement & Community Development;

Ensures adequate staffing levels by conducting recruitment, selection and hiring of new personnel;

Ensures training and / or orientation for new staff and DIVERSEcity Policies and Procedures;

Conducts annual performance reviews for all direct report program staff.

Ensures that assigned programs are…