Senior Transportation Operations Manager

Senior Transportation Operations Manager    Position #:  1940
Why you’ll love Canada Cartage
An iconic Canadian company with over 100 years of helping companies grow and succeed in Canada, we provide national dedicated fleet solutions, general freight services, managed transportation, fulfillment & distribution, and home delivery. With a national network of terminals, cross-docks, and distribution centers, we are one of Canada’s largest and most trusted supply chain service providers. Driven to exceed customer expectations, and supported by technology and innovation, we bring simplicity to complex logistics challenges.
We work with intelligent and focused leaders who are driven to create an outstanding customer experience in partnership with Canadian leading brands. Canada Cartage is deep rooted in family values with an entrepreneurial culture where ideas are welcomed, growth is fostered and high performance is championed. A recognized thought leader and founded in 1914, Canada Cartage dominates the industry by delivering innovative fleet solutions.
Position Summary
The Senior Operations Manager is responsible for leading and optimizing Operations’ functions across CPX’s transportation network. This role provides strategic and hands‑on leadership across dispatch, planning, driver management, and customer execution, ensuring operational excellence, cost control, and service reliability.
This individual acts as a senior point of escalation for both customers and internal teams, plays a key role in commercial activities including RFPs and pricing, and drives alignment across departments to support the company’s growth and profitability objectives.

Location:

Surrey, British Columbia

Schedule:

Standard business hours with operational flexibility (not a 9-5 role, it's transportation hours)
What you will do
Operational Leadership
Own end-to-end performance of FTL, LTL, and cross-dock operations across the network
Lead, mentor, and hold accountable dispatch, planning, and operations teams
Establish structure, process, and discipline across day-to-day execution
Drive continuous improvement in service, efficiency, and cost control
Act as senior point of escalation for key customer issues and service failures
Build and maintain strong relationships with strategic customers
Lead customer-facing operational discussions, performance reviews, and issue resolution
Ensure consistent communication and alignment between operations and customer expectations
Commercial & Strategic Support
Participate in RFP responses, pricing strategies, and costing exercises
Provide operational input into margin management and rate strategy
Identify inefficiencies, cost leakage, and opportunities to improve profitability
Support business development with operational design and execution planning
Cross-Functional Leadership
Act as liaison between Operations, Sales, Finance, Safety, and IT
Ensure alignment across departments to support execution and customer commitments
Drive accountability for billing accuracy, payroll alignment, and operational inputs
Driver & Capacity Management
Oversee driver communication strategy and engagement
Ensure alignment between planning, dispatch, and driver expectations
Support retention initiatives and operational consistency in driver experience
Performance Management
Monitor and report on KPIs including service levels, cost per mile, utilization, and on‑time performance
Implement corrective actions where performance gaps exist
Build a culture of accountability and data‑driven decision making

What You’ll Bring
College diplomain a relevant field
8+ years of experience in transportation/logistics, with higher level operational leadership
Proven experience managing complex FTL/LTL operations in a high-volume environment
Strong…