Heavy Equipment Service Manager

Lead heavy equipment service operations at Brandt through workflow planning, customer support, and effective technician team leadership. Travel to customer worksites as required.
The Service Manager oversees aftermarket support, including component diagnostics, repair, and replacement. This manager directs foremen, leadmen, service writers, and shop, field, and resident technicians. The work combines service delivery, financial oversight, safety compliance, and customer issue resolution.

Key Responsibilities:

Manage service workflow, scheduling, quoted costs, and timely completion
Oversee shop, field, and resident service execution
Prepare quotes, manage work orders, billing, and documentation
Coordinate parts and sales to minimize service downtime
Monitor budgets, performance metrics, warranty claims, and WIP
Requirements:
Five to seven years of progressive service, management, and business experience
Knowledge of heavy equipment dealership operations
Ability to organize work, prioritize, and achieve objectives
Ability to lead teams and communicate professionally
Ability to travel and work around heavy equipment
Bring service leadership, customer judgment, and heavy equipment knowledge to Brandt’s aftermarket support operations and technician teams.